Manager Human Resources

**** ****** *****

Creek 440-***-****

Lorain, Ohio Fax 440-***-****

***** *-****

********@*****.***

Kyle Callahan

Objective I am searching for an opportunity to reach out and

help more individuals through the long term care

process. I thrive in work environments where

innovation meets customer satisfaction and

education. I have experienced great success is

census development and training other admissions

directors throughout the Northern Ohio region.

Program Director of Business Development & Database

Development Administrator - SelectCare Connect August 2012 -

March 2013

We achieved goals of adding over 120 additional

clients under my administration period. I developed

new lines of communication with potential clients

through online forms and print media. I oversaw all

editorial processes prior to print or distribution.

I verified on a daily basis the accuracy of the

information within our database.

Director of Marketing & Admissions - Huntington

Woods & Riverview Pointe August 2010 - August 2012

I began at Riverview Pointe in August of 2010,

Riverview Pointe & Huntington Woods from July 2011

- July 2012, Huntington Woods July & August of 2012

and training at Riverview June 2012 and then

Keystone Pointe July 2012.

Electronic Charting System

I am well versed in Point Click Care. Using Point

Click Care I began electronic admission

documentation tracking. I also trained other

admission directors in our parent company on how to

properly verify insurance, enter new patients, and

document everything.

Electronic Admissions

At the three facilities previously mentioned, I

designed and implemented an electronic admission

process for handling of all admission paperwork and

notifications. My system utilizes Microsoft Access,

merged with Word documents to create all paperwork

for new admissions. This process not only sped up

the admission process but also saved on paper (for

some patients this could be up to or beyond 40

pages per copy)

Hands-on With Patient and Family Satisfaction

While and Admissions Director, I explained to all

our new patients and their families their financial

obligation and legal rights. I developed

relationships with families and residents that bore

trust, understanding, and compassion.

Case Management Liaison

I maintained good standing relationships with many

local hospitals' discharge planners, including St.

John's Medical Center, Southwest General, Lakewood

Hospital, and others.

Summary of August 2012 - March 2013 SelectCare Connect

Qualifications Director of Business Development

New start-up company that reaches out to case

managers, patients, and skilled nursing facilities.

I adapted to the business needs and utilized my

skillset to assist the company in being a database

manager.

August 2010 - August 2012 Provider Services

Director of Marketing and Admissions

Huntington Woods - 82 Bed SNF (July 2012 - August

2012)

Introduced the facility to palliative care

Implemented electronic documentation and

notification for new admissions

Increased length of stay for rehab residents

through proper communication in care conferences on

home-going safety standards

Riverview Pointe & Huntington Woods - 183 SNF Beds

Total (July 2011 - July 2012)

I developed a system for admitting patients at two

facilities remotely

We improved our skilled mix and increased revenue

for rehab patients

I maintained skilled mixes at both buildings that

were within my expected threshold

When forced to choose a single building, I chose

Huntington Woods, which was the more challenged of

the two

Riverview Pointe - 101 Bed SNF (August 2010 - July

2012)

Building was challenged as far as skilled mix;

throughout my tenure we achieved a high skilled mix

of 32%

I learned how to fill out PAS/RR forms

Learned how to verify insurances to their maximum

benefit, including palliative care (K-modifier)

Learned how to develop relationships with local

physicians and hospitals

Professional I possess strong computer skills and have

Areas of experience with the following programs: Microsoft

Strength Office Suite (Excel, Access, Word, PowerPoint, &

Outlook), Adobe Creative (Photoshop, Muse,

Illustrator, & Dreamweaver), Meditech, and

Allscripts' ECIN. I have shown my ability to adapt

to my work environment and use my computer skills

to facilitate quicker admissions, with much higher

levels of accuracy and accountability. I also have

strong interpersonal communication skills, with

high levels of success with dealing with difficult

or simply confused family members, including

explaining Medicare or private insurance benefits.

Education Heidelberg University

Bachelors of Art in Philosophy with a focus on

Logic

Studied abroad twice; New College, Oxford

University & The University of Limerick

Taught abroad; Tianjin Normal University, China

References

James Lark, LNHA, Owner SelectCare Connect

H- 440-***-****

C- 440-***-****

Ben Davies, LNHA, Operator of Huntington Woods &

Riverview Pointe

O- 440-***-**** (Riverview)

O- 440-***-**** (Huntington)

Kim Krall, Case Manager Liaison, Good Samaritan

C- 440-***-****

Denise Spalding, RN Case Manager Liaison, Keystone

Pointe

C- 440-***-****

Teresa Campana, Human Resources, Provider Services

C- 440-***-****

O- 440-***-**** (Keystone)

O- 440-***-**** (Riverview)

O- 440-***-**** (Huntington)

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