Customer Service Management

Rosanna Guerriero

** ******* *****, ***** ** ****0

Phone: 201-***-****

Email:***********@*********.***

Summary

Detail oriented, multi-faceted Business Analyst with professional demeanor, excellent communication skills, and

ability to work with all levels of management. Team player capable of managing multiple tasks and

responsibilities. Proven self-starter and able to work under limited supervision seeking a position with a

progressive organization where my education, knowledge, and skills will be utilized to reach corporate goals

while expanding my professional background.

Professional Experience

Medco Health Solutions

Eligibility Business Coordinator 2006-2013

The responsibilities of this position include detailed analytical skills with a strong emphasis on organizational

proficiencies.

• Review and analyze test files received from vendor or clients and give full analysis of discrepancies

• Review and analyze test results for new client installations/custom reformats and existing client base

• Review client customer requirements with cross functional areas as they pertain to Eligibility

• Interface with Account Management, Business Requirements for client test dates and production dates

• Coordinate receipt of production files with Account Management

• Perform back end checking process, post production to verify data was loaded correctly

• Analyze eligibility reports and providing solutions

• Act as a point person for Eligibility area in problem resolution

• Provide support to Eligibility Management/Eligibility Response Team relative to system enhancements,

release process

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Rosanna Guerriero

27 Camillo Drive, Wayne NJ 07470

Phone: 201-***-****

Email:***********@*********.***

• Represent Eligibility Management at cross function meetings

Medco Health Solutions

Senior System Coordinator 2000-2006

Served in multiple capacities ensuring all needs are met while supporting several teams.

• Testing all functional aspects of software installations and changes of the mail order systems

• Executing test plans

• Report and assist in resolution of software operational problems

• Communicate effectively, written and verbal, with programming staff

• Ability to be assigned multiple tasks related to a project

• Review test plans with users and ensure conformance to defined requirements

• Attend weekly release meetings for related release issues.

• Generate reports for management.

Medco Health Solutions

Q.A. Analyst 1996 – 1999

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Rosanna Guerriero

27 Camillo Drive, Wayne NJ 07470

Phone: 201-***-****

Email:***********@*********.***

Test new enhancements to company internal system and to achieve expected results while interacting with

various departments on issues.

• Testing all functional aspects of software installations and changes

• Executing test plans

• Report and assist in resolution of software operational problems

• Communicate effectively, written and verbal, with programming staff

• Ability to be assigned multiple tasks related to a project

• Review test plans with users and ensure conformance to defined requirements

Medco Health Solutions

Account Manager

1995.1996

1993-1995 Accounts Receivable Coordinator

1992-1993 Accounts Receivable Assistant

1987-1992 Customer Service Representative

EDUCATION: William Paterson College

Degree: B.S. Business Administration/Finance, 1992

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