Customer Service Representative
Resume:
Syrienna Groom
Austin, TX ****3
Home: 512-***-**** or Cell: 512-***-****
Email: ********.************@*****.***
Career Focus Highly enthusiastic customer service representative with 6+ years client interface experience.
Motivated customer service representative with over 5+ years retail experience in a fast paced environment Personable
and responsible Cashier with 5+ years of experience working in fast paced environments. Solid team player with great
positive attitude. Dedicated customer service representative with motivation to maintain customer satisfaction and
contribute to company success.
QUALIFICATIONS:
● Work well without supervision
● Bilingual English / Some Spanish
● Ability to prioritize and remain focused on the essence of an issue
● Conflict resolution
● Strong organizational skills
● Creative problem solver
● Listening skills
● Excellent communication skills
● MS Windows proficient
● Problem solver
● Fast learner
● Courteous demeanor
● Strong client relations
● Energetic work attitude
● Training development
● Cash management
● Type [40] WPM
● Multi Task Management
● Computer proficiency
● Store maintenance
● Inventory control
● Telephone inquiries
● Customer service
● Credit card processing
● Telecommunication skills
● Multi line phone usage
● Adaptability
● Excellent with customer support services
● Skilled at learning new concepts quickly while working well under pressure
● Organizational Skills
● Java Networking Skills
● Adobe Photoshop
EXPERIENCE:
09/013 Current Harte Hanks (Barnes & Noble Bulk Book Department) 2800 Wells Branch Pkwy. 512-***-**** Austin, TX
Customer Services Representative (Full Time Assignment )
● This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.
● Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate
in a demanding work environment is important
Check Order status on multiple orders, Confirm the Customer's information, Place Order’s
●
Type 35 MPH +, Send emails to Vendor or Publisher in regards to any Order Update’s
●
Transfer Calls, 40 80 + calls a day, Submitting Refund Request Forms .
●
03/013 05/013 Pearson (Image Editing Data Entry Department) 905 W Howard Ln 512-***-**** Pflugerville, Tx
Accuracy Check Associate (Full Time/ Temporary Assignment)
● Consistently checking the accuracy on the SAT and STAAR Test.
● Collect and input data for processing
● Proficient in PC applications
● This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.
● Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate
in a demanding work environment is important.
06/011 12/011 Electronic Arts Customer Service Center (EA) 9001 Interstate 35-512-***-**** Austin, TX
Customer Service Associate (Full Time Assignment)
● Entered data for Clientele Notes
● schedule appointment Call Backs
● Consistently received positive feedback from guests and created repeat business by developing long term relationships
with customers. Handled guest complaints
● Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
05/010 12/010 Soupier Salads 1013 W. University Ave #101 512-***-**** Georgetown, TX
Cashier /Full Time Waitress
● Assisted staff in the reception area, answered multi line telephone system
● Greeted Customers, answered questions and provided direction to specific bars
● Cleaned restrooms, swept, mopped floors, disposed of litter and debris and informed supervisor of all safety hazards
● Handled cash, check, credit and automatic debit card transactions with 100% accuracy
06/010 12/010 Party City 2601 S. IH 35-512-***-**** Round Rock, TX
Sales Associate/Cashier
● Greeted and assisted customers
● Answered phones and responded to customer inquiries, Answered multi line telephone, routed calls, and took
accurate messages
● Trained new hires
● Cashiered with two cash registers at once in tandem to maximize customer flow
04/009 04/010 Jack In The Box 1000 E. 41st St 512-***-**** Austin, TX
Cashier
● Greeted customers upon entrance and handled all cash and credit transactions
● Assisted customers over the phone regarding store operations, product, promotions and orders
● Supported lunch and dinner service for five off site senior facilities for 90+ customers with wide variety of dietary
limitations and allergy restrictions
● Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with
100% accuracy rate
EDUCATION:
May 2010 Stony Point High School Graduate Diploma 1801 Tiger Trail 512-***-**** Round Rock, TX
● Concentration in Business Management
● HTML Coding
● Adobe Photoshop
● Microsoft Power Point
● Microsoft Words
● Microsoft Excel
● Java Control Panel
w3schools HTML Coding
●
Community Service Hours:
● May 2007 Austin Outreach & Community Services Center 75 80 hrs+
● March 2008 YMCA of Austin 35 40 hrs+
● April 2008 Round Rock Area Serving Center 100 hrs+
● June 2009 Lone Star Circle of Care (health clinics) 65 80 hrs+
● July 2009 Agape Pregnancy Resource Center 30 45 hrs+
● August 2010 Texas Baptist Children’s Home 25 35 hrs
● January 2011 The Caregiver Resource Center and the Lending Closet (AGE) 45 60 hrs+
● June 2011 Meals on Wheels (WBCO) 25 40 hrs+
● July 2011 Coats for Kids and Computers for Kids (Round Rock Area Serving Center) 50 75+
● March 2012 First United Methodist Preschool & Pantry 45 50 hrs+
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