Sales Customer Service

SALES AND ACCOUNT SPECIALIST

Demonstrated strong background in Sales Supervision, Customer Service,

Leadership and consistently exceeding sales targets, accompanied with

multitasking and problem solving skills

Multi-awarded, results driven and solutions-focused sales professional,

with over 10 years experience and strong track record in Sales and Accounts

Supervision. Advanced understanding of customer needs with diligent

assessment resulting in superior customer service and high level of client

satisfaction. Interact easily with people of diverse backgrounds, cultures,

and professional levels and possess excellent interpersonal relationship

skills. Combines dynamic organizational skills and excellent negotiation

skills with the ability to independently multitask, plan and direct

demanding administrative operations and complex schedules. Able to

coordinate multiple problems and meet deadlines under pressure. Self-

motivated and able to work independently or in a team. Excellent

supervision skills and able to communicate and collaborate effectively with

co-workers at all levels.

Business Development Sales Forecasting Account/Territory Management

Sales Cycle Management Market Analysis Negotiations Client Relations

Presentations Event Planning Customer Service

Core Competencies

* Multi-Awarded Sales Professional: Consistently delivering and achieving

Sales Targets and Quotas; produced no.1 Top Franchised Dealer by

supervising to achieve with highest ratings among other Dealers all

requirements of Sales, Finance and Logistics; consistently awarded

Excellent Performance Ratings in Sales (Level I) due to high scores in

Performance Assessment System.

* Sales and Account Supervision: Planning, organizing and directing daily

sales and accounts operations. Knowledge of principles and methods for

showing, promoting, and selling products or services including marketing

strategy and tactics, product demonstration, promotions, merchandising,

and sales techniques that increases revenue.

* Communication and Interpersonal Skills: Exceptional interpersonal and

communication skills with proficiency to build and maintain strategic

business/client relationships, while interfacing and communicating

positively with people of diverse backgrounds.

* Negotiation Skills: Effective maintenance of product exclusivity in

existing and newly opened accounts achieved through superb negotiation

skills. Understanding and applying the principles, practices, strategies

and techniques related to negotiation.

* Customer Focused: Great attitude towards customer service, both

external/internal customers. Coordinating processes of providing customer

services, including customer needs assessment. Proven ability in creating

customer loyalty shown by establishing productive relationships and

resolve complex issues, meeting quality standards solutions to meet

specific needs and customer satisfaction.

* Creative Problem-Solver: Proven ability to troubleshoot and develop

creative, innovative solutions to business challenges while successfully

managing change for improved performance and efficiency. Identify

problems/needs and initiate logical, effective solutions. Consider whole

problem and focus on real impact of decisions and actions.

Professional Experience

Territory Sales Supervisor ? San Miguel Brewery Inc 1998 - 2012

Supervising overall sales operations including Sales Volume Management,

ensuring availability of appropriate SKUs in trade channels, Merchandising

and Promotions, Dealer/Distributor or Business to Business Accounts

Management, Information and Sales Planning, Credit Management, Customer

Relations, Financial Management, Human Resources, Quality and Productivity,

Training and Development, and Administrative functions.

Key Accomplishments:

. Exceeded monthly sales targets by 120% over a two year period

. Continuously earned Level I - Excellent Performance Ratings in the

company's Performance Assessment System

. Awarded as one of the Top Sales Supervisor in the Area (during the

National Sales Recognition Awards)

. Produced the No. 1 Top Dealer Awardee in the Region (during the National

Sales Recognition Awards) thru efficient management of the Dealer's

business operations in line with the company's policies and objectives

. Officially commended for managing credit and account receivables with

Excellent Ratings from Finance Audit Team and third party auditing firm

contractors

. Surpassed targets for opening of new trade channels for beer products by

20% proven through market trend and competitive analysis

. Demonstrated solid cross functional leadership abilities integrating

Sales, Finance and Logistics in achieving the company's Business,

Quality and Manpower objectives

. Established and maintained customer loyalty through productive

relationships and resolving complex issues

. Supervised direct sales (Salesmen) and indirect sales

(Dealers/Distributors) ensuring 100% penetration and availability of

appropriate brands in all outlets (retailers/wholesalers and on/off

outlets)

. Utilised excellent relationship management skills resulting in 100%

customer retention and satisfaction

Major Responsibilities:

. Supervised activities in all outlets such as ensuring the compliance of

all outlets with Company's refrigeration standards and ensuring the

availability of appropriate brands in all outlets based on Penetration

Standards

. Oversaw merchandising and sales promotion activities in all outlets

. Administered implementation of campaigns on suggested retail prices at

the trade

. Formulated and ensured implementation of effective promotion and

merchandising efforts in area of coverage

. Reviewed and evaluated actual sales performance vis-a-vis budget, also

analyzed pertinent information for planning and decision-making purposes

. Monitored Sales Territories performance of Salesman and Dealers

. Recommended granting credit privileges to qualified outlets and

collected accounts based on Company's credit policies and procedures

. Planned annual resources and budget in accordance with business plans

and strategies

. Ensured and maintained the proper implementation of Human Resources

systems and programs

. Measured performances of my Salesmen and Dealers thru the conduct of

Performance Assessment Programs

. Maintained updated and accurate information of outlets with competitive

products

. Implemented programs on Fixed Distribution, Market Share Management and

Exclusivity and Conversion

Route Salesman ? San Miguel Corporation (Beer Division) 1987 - 1998

Key Accomplishments:

. Awarded as one of the Top Salesman of the year 1988 (Award of

Excellence)

. Consistently surpassed established monthly sales targets by 10-15%

. Maintained 100% current status of all accounts receivables

. Controlled competitor's market share in the area of coverage by 3-5%

. Direct delivery of beer products to different types of trade channels

according to scheduled days and frequency of calls resulting to 100%

customer retention and satisfaction

. Increased sales and constantly exceeded sales targets by implementing

various merchandising and promotional activities that resulted to

repeated orders from customers

. Recognized as one the Top Sales Region in the Area by accomplishing the

Region's business objectives

. Granted credit judiciously and collected accounts based on the Company's

credit policies and procedures resulting to audit ratings of Excellent

every audit reports

Major Responsibilities:

. Prepared and conducted monthly operations review presentations to top

management in the Region

. Implemented merchandising and promotional activities, and ensured the

availability brand portfolio to all outlets

. Liquidated sales transactions and remitted daily collections resulting

to none short remittance of daily cash

. Established and maintained goodwill with outlet owners and enhanced

customer relations by attending to customers' inquiries and needs

promptly

Education

Sales and Marketing Certificate Program (Current) ? ACCES Employment and

Humber College Partnership

Bachelor of Science in Management ? University of the Philippines

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