Healthcare operations
Resume:
Cypress, TX *****
713-***-****(cell)
**** (home)
*******@***.***
Eric W. Fritz
Career Objective: Position that will provide opportunities for me to
contribute to the organization's success by using my
talents and experience gained from 22+ years in healthcare
services.
Key skills : Personnel management, contract negotiation, cost
control, budgeting, project planning, process management,
multi-tasking, team building, customer relations.
EXPERIENCE
Cigna-HealthSpring
2010 - 2014 Program Manager, LivingWell Network Operations
. Responsible for operational oversight of eight
medical clinics in Texas, with four direct
reports, total of 42 staff and budget in excess of
5million dollars.
. Expanded clinic network from four facilities to
eight. Played integral role with facility design,
planning, construction and start up.
. Negotiated service agreements with large physician
groups for direct support of the clinics.
. Consistently achieved superior ratings on member
satisfaction surveys.
. Managed expenses below budgetary targets through
collaborative efforts with Practice Managers.
. Achieved CMS STAR rating of 4+ on 87% of the 63
participating physicians.
2003 -2010 Manager, Ancillary Services & Behavioral Health
Services
. Responsible for managed care contracting, network
development & account maintenance of all ancillary
services for Regional Medicare Advantage health
plan in Texas.
. Negotiated contracts to obtain discount pricing as
favorable as 35% below Medicare rates.
. Possess knowledge & understanding of Ancillary
service categories such as home health, dialysis,
durable medical equipment, Ambulatory Surgery
Centers, in-patient rehabilitation hospitals,
skilled nursing facilities, home infusion
services, Orthotics & Prosthetics services,
ambulance services.
. Developed ancillary service network from 13 to 397
providers. Many with multiple locations.
. Expanded network coverage to support expansion of
healthplan service area in TX from 3 to 38
Counties.
. Established & maintained strong business
relationships with providers through reliable
communication, responsive to requests for
assistance and commitment to service.
. Served as facilitator to expand several regional
contracts into multi-state agreements. These
contracts provided "global" HealthSpring network
participation to providers and resulting in lower
costs for HealthSpring.
. Served as healthplan's liaison in Texas with
contracted mental health provider, vision services
provider and non-medical transportation provider.
. Coordinated and directed contracting efforts in TX
for development of a directly contracted
behavioral health network in support of
Healthspring's initiative of in-sourcing for such
services. Resulting network consisted of 171
practitioners and 33 facilities.
CHRISTUS Medical Group
2000 - 2002 Regional Manager/Practice Manager
Managed daily operations of large family practice office in NW Houston
averaging 2000 visits monthly and with 18 employees, 3 full time physicians
and 1 Physician's Assistant
Reduced clinic operating expenses by 23%.
Expanded health plan participation by all physicians to 29 plans from 3
Standardized and organized internal work processes through collaboration
with clinic team leaders.
Provided leadership and direction to transition private clinic into
CHRISTUS Medical Group model.
Improved morale and physician relations
Served as a key member of regional management team working closely with
Regional Vice-President
Provided managerial oversight & support to 3 additional primary care
clinics in NW Harris county region, with 3 direct reports.
Improved region patient satisfaction scores by 50% as member of regional
management team
Memorial Hermann Hospital
1998 - 2000 Ambulatory Care Director
Coordinated relocation of 8 Internal Medicine clinics and successfully
integrated operations and personnel to develop multi-specialty outpatient
center staffed by 45 Faculty physicians and 43 employees.
Consistently managed expenses at or below budgetary targets through
collaborative efforts with Clinic Managers to reduce operating expenses
through staff restructuring, process improvements and performance
monitoring tools.
Served as member of several joint organization task forces developing
clinic operating policies and procedures.
Provided leadership and guidance to staff during organizational merger of
Hermann and Memorial Healthcare Systems.
Served as a steering committee member of Memorial Hermann Health System's
Partners in Caring program and Co-chairman of hospital's blood drives.
Successfully prepared my department for JCAHO ambulatory care survey,
resulting in a superior rating
1997-1998 Clinic Manager
Managed daily operations of large general medicine clinic, which also
served as site for general medicine residency rotations
Reduced operating expenses by 15% below budget
Coordinated installation of automated call distribution phone system
reducing monthly phone abandonment rate from 65% to 19%
Improved compliance with laboratory quality assurance standards through
clinical process improvement team
Successfully guided staff through several pilot programs in areas of
electronic scheduling, front office registration and charge capturing.
Served as a principal member of planning team charged with designing and
implementing operations plan for new multi-specialty outpatient center
1991-1997 Operations Administrator
High profile position in level one, tertiary care facility
Served as on-site resource for administration
Improved relations with media and outside contacts
Created and implemented emergency preparedness/safety response plan as
member of multi-department task force
Reduced risk exposure through excellent patient relations and early risk
identification/intervention
Improved inter-department communication utilizing excellent communication
skills
1987-1991 Life Flight Paramedic
Direct patient care on aircraft and Emergency Center
14. Conducted public relations tours and handled daily media
inquiries.
EDUCATION
Master of Business Administration
Our Lady of the Lake University, San Antonio, TX - May 1996
Bachelor of Science in Healthcare Administration
University of Texas, Galveston, TX - August 1991
Associate of Applied Science in Emergency Medical Technology
San Jacinto Community College, Pasadena, TX - August 1987
MILITARY EXPERIENCE
U.S. Coast Guard
1984- 2002* Active Reserves-Station Galveston, TX.
*Retired at rank of E-8, Senior Chief
Boatswain's Mate
1980-1984 Active Duty.
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