Curriculum Vitae

PERSONAL DETAILS

Name: Agnieszka Zalewska

Date of birth: 1971

Location: Warsaw

Mobile: +48-601-***-***

E-mail: accjgd@r.postjobfree.com

SUMMARY

IT Manager with experience in international environment – FMCG companies. Business

relationship building in local and global organization, focused on business strengthening (IT

projects) and customer satisfaction (ITIL Service Desk, IT resources management).

Experienced in budget management. Strong interpersonal and communication skills.

SAP R/3 advance functional knowledge. Fluently speaking English.

EDUCATION

01.1996 – 06.1996 Evendine College in London. English language school.

10.1990 – 12.1995 Warsaw University of Technology. Electrical Department. Computer

Methods in Electrotechnics. Graduated with very good result. Diploma

thesis in the field of Novell NetWare system functions tracing.

PROFESSIONAL EXPERIENCE

01.2014 – till now AG Consulting Agnieszka Zalewska

● IT Services, IT maintenance, network services administration,

● projects leading – IT / business, English language teaching

● computer graphic, photography, web pages design / implementation

02.2007 – 06.2012 Head of IT/IT Manager– Tchibo Warszawa (FMCG company, coffee and

non-food articles production/sales, own shops & internet sales)

● defining business needs, IT systems functionalities supporting business

● development of local IS goals/strategy based on global IS strategy and

company strategy/goals, Service Desk management (1000 users)

● management of annual IS budget, IS capital & operational costs (fixed

assets, amortization, services, personal costs, etc…)

● responsible for IT team recruitment, management, development and

appraisal (up to 8 people + external co-workers)

● responsible for IS systems and decision-making support functions (SAP,

CRM, Exchange, WAN, security, infrastructure, etc.), IT strategic control,

keeping the latest technology, business reporting, BCP, IT Security

● management of all external services, IS suppliers, contract negotiation

Main projects: ● implementation of international Service Desk according to ITIL process

(24h/7d) for group of countries (6 months)

● opening of ~50 retail shops in whole Poland (IT operations)

● rebuilding functionalities of shops’ retail software to follow local PL

requirements (every year, software producer cooperation and tests)

● implementation of direct ordering system for Sales Force ( SFA,

integration with wholesalers’ systems) – Anica/Asseco systems

● implementation of system ”evidence of work time”- web portal and SAP

R/3 automatic postings (6 months)

● building CRM system for Horeca customers

● implementation of SAP R/3 changes, Web Methods EDI communication

● IT environment virtualization (VmWare ESX 4.0)

● PBX Alcatel OXE implementation/replacement

Curriculum Vitae

02.1997 – 02.2007 IS Manager – Perfetti Van Melle Polska (FMCG company,

production/sales of sweets like Mentos, Fruitella, Chupa Chups)

• responsible for IS strategy

• responsible for team management (3 people) and corporate IS

cooperation (Dutch and Italian Headquarters)

• project management, cooperation with external companies/suppliers

• network systems administration, users support (250 users)

Main projects: ● SAP R/3 implementation (10 months)

● Sales Force Automation system (EBI) implementation

● data warehouse (BI) and reporting system implementation

● videoconference system implementation

● implementation of logistic label EAN128 printing from SAP R/3

● integration of SAP R/3 with logistic operator system (IDocs)

● implementation of EDI communication with customers (invoice,order,etc..)

● migration of environment to Microsoft Windows & Exchange Server 2003

● phone central system replacement to Alcatel 4200

08.1996 – 02.1997 Programmer/Administrator – INTE-NERKOM (French telco company –

audio and text services over phone – 0-700-xxx-xxx)

• system administration- UNIX SCO, Novell NetWare, Windows NT

• programming services in C, C++, C-vox

• database administration – DB-Access, SQL, Informix

• workstation installation, users support, PC & phone service

COMPUTERS SKILLS

● SAP R/3 advanced knowledge - key user SD, MM, WM, HR,

● Microsoft Windows, Microsoft Office, Microsoft Project

● Microsoft Windows Server (AD, GPO, DNS, DHCP), Blackberry Enterprise Server, SharePoint

● Microsoft Exchange Server, Microsoft SQL Server, SCCM 2007

● LAN, WAN, TCP/IP, VPN, configuration of Cisco devices

● Helpdesk software knowledge: Peregrine, SM7 (HP), backup & antiviral software knowledge

TRAININGS

● 2003 - Strategic Management of IT Functions (IIR)

● 2010 - Project Management Prince2

● 2009 - Leadership (Coaching, Communication and Motivation)

● 2008 - Security Engineer, Information Security Management (IsecMan)

● 2010 - Planning, Deploying and Managing SCCM 2007

● 2006 - Interconnecting Cisco Network Devices (ICND)

● 2008 - Techniques of Database Design

● 2005 - Security of Microsoft Systems

● 2006 - Microsoft Windows Server 2003 Administration

● 2006 - Microsoft Exchange Server 2003 Administration

● 2000 -Total Quality Management

OTHER INFORMATION

Driving licence B

Languages:

● English (fluent written and spoken)

● German (basic)

● Russian (basic)

Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej

ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z

dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr

101, poz. 926 ze zm

Agnieszka Zalewska, Warszawa, 05.02.2014

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