Customer Service Manager

Lee Ann Hogaboom

**** **** ****** ***** #**** + Boca Raton, FL 33433 +443-***-**** +

*********@*****.***

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Executive Administration//Senior Level Support//Communications Excellence

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Team within all tiers of an organization supporting and assisting in

departmental goals

Excellent corporate and organizational communication skills

Operate within a sense of urgency maintaining appropriate confidentiality

and discretion

Stellar problem solver with ability to plan and execute projects both with-

the-team and independently

Senior Level Support //

. Cross train in various departments providing flexibility to staffing

and manpower needs.

. Skilled Manager leading by example

. Coordinate and oversee on-site activities as well as community

outreach events

Executive Administration //

. Defer to direction of management exercising tact and independence as

necessary

. Accountable to all project work appropriating decisions without

hesitation

. Utilize MS Office Suite daily with MS Word keyboarding to at least 70+

wpm and minimal errors

. Thorough research through use of online search engines; utilize

professional networks

Communications Excellence //

. Create and deliver tailor-made professional presentations to multiple

audiences and age-specific populations

. Awarded Certified Professional Resume Writer status

. Previous publication in Louise Kursmark's second edition of "Best

R sum s for College Students and New Grads", JIST Publishing, Inc.

Employment Experience

Education Affiliates (Ft. Lauderdale, FL; Landover, MD) / Spartan College

of Aeronautics & Technology (Tulsa, OK) / Florida College of Natural Health

(Miami, FL) / Foss Training Center (Kansas City, KS) / Carnival Cruise

Lines (Miami FL) 7/2000-10/2013

Director ... Supervisor ... Coordinator ... Certified Professional Resume

Writer

13+ years in the service and careers industries as well as 10+ years in

executive administration within the electric generation industry boils

down to just one main focus-exceptional customer service in the calls you

take, reports you type and associates you serve. In every performance-

related assignment, focus never waivers from providing the best customer

service within an agreeable timeframe and to the ultimate satisfaction of

the client-whether employer, peer or guest. Project work is

compartmentalized and attacked from a daily activity thrust. Deadlines

managed through follow-up and attainable benchmarks along the way. Never

turning from 'rolling up my sleeves', associate teams could expect full

participation. Direct, honest and hard-working effort culminates in a

mission well done.

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Professional Development

Organizational/technical writing courses, Baltimore Gas & Electric Company,

Baltimore, Maryland

Public Speaking Group Member, Toastmasters International, Constellation

Energy, Baltimore, Maryland

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Education

Senior Level Status: BS Degree Program: Education, Lynn University, Boca

Raton, Florida - current

Degree Program: Business/Advertising, College of Notre Dame, Baltimore,

Maryland

Degree Program: Business/Communications, Towson University, Baltimore,

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Contact this candidate