Shipping/Receiving Manager

Dennis Arnold

*** ****** **** ( WILLISTON, VT *5495

***********@*******.*** ( 802-***-****

Warehouse Management

Shipping & Receiving ( Planning & Logistics ( Leadership &

Training

Seasoned, forward-thinking professional with management-level experience

and well-developed understanding of operations and logistics. Leverage

extensive knowledge of warehouse operations to support global shipping and

receiving processes, manage planning and tracking activities, and maintain

optimal team performance. Utilize lean methodologies to adeptly identify

and act on opportunities to improve systems, configurations, and cost

efficiencies. Familiar with OSHA and other industry standards and

regulations. Highly adaptable, level-headed, and outcome-focused.

CORE COMPETENCIES

OPERATIONS OVERSIGHT Vendor & Partner Process Improvements

Budgeting & Relationships Productivity &

Accounting Cross-Departmental Performance

Resource Allocation Coordination Training & Development

Safety & Quality Standards

Professional Experience

INTERNATIONAL BUSINESS MACHINES (IBM) - ESSEX JUNCTION, VT

Shipping Department Technician, 2012 to Present

Direct shipping operations as part of leading $100B technology

manufacturing company, maintaining total commitment to top performance and

customer satisfaction. Manage and train 18 team members in equipment

operation, standard procedures, and safety requirements. Serve as voice of

department while liaising with engineering, management team, and customers.

Engage strategic vision to streamline department workflows, execute

revisions of spatial configuration, and simplify shipping processes.

Maintain compliance with local, state, and federal shipping regulations and

facilitate audit processes. Track and address shipping discrepancy trends

through training and process revision. Execute complicated quarterly and

annual close outs to meet corporate objectives.

Key Achievements:

> Adopted collaborative approach to tackle overhaul of shipping /

receiving dock and improve security and controls, eliminate wasted

space and congestion, and avoid duplication of tasks.

> Spearheaded initiative to revise carrier contract and reduce number of

daily pickups / drop-offs, resulting in cost savings of more than

$270K in first six months.

> Leveraged expertise to recognize potential security and program flaw,

developed working group to address issue, and ultimately guided

execution of decision to withdraw from Certified Cargo Screening

Program (CCSP), saving company $2.5+M in time and space resources

while maintaining timeliness of deliveries.

> Decreased injury risk for assigned / contract workers by introducing

adjustable loading dock.

> Led implementation of automated training platform, reducing time and

resource commitments while improving ease of recertification and

recordkeeping / audit outcomes.

> Improved compliance through establishing business controls for

packaging and shipping International Trade and Arms Regulations (ITAR)

products and for securing "High Value, Highly Sensitive" shipments,

including restricting handling to only certified, authorized

personnel.

> Played pivotal role in establishing Cross Utilization Program (CUP),

with goal of cross training team members to promote flexibility and

accommodate work flow peak demands while minimizing downtime; program

subsequently adopted across departments and throughout Product

Distribution Center division.

> Improved team commitment to ensuring stellar customer service by

providing incentives, including additional time off and free lunch

cards, based on positive client feedback.

> Employed much-needed disciplinary measures and personnel policies to

enhance team effectiveness; subsequently reduced absences by 79% and

superfluous breaks by 100%.

IBM - Essex Junction, VT

Shipping / Receiving Team Lead, 2010 to 2012

Led team in carrying out shipping / receiving activities with focus on

timeliness, consistency, and performance. Developed and supervised seven-

person work team; facilitated continuing training to maintain awareness of

safety and productivity expectations. Coordinated across departments,

facilitating open lines of communication through Gemba meetings, and

adjusting approach based on changing operational priorities and customer

needs. Inspected and confirmed shipping dock compliance with department and

corporate standards in regard to operating procedures and safety. Prepared

and submitted performance and incident reports. Conducted shipment audits

and evaluated team performance; pinpointed opportunities to improve

approach and reduce expenditures.

Key Achievements:

> Proposed utilization of specialized packing material holder for all

work stations to improve ergonomics and reduce congestion; encouraged

adoption of daily stretching routine to cut injury rate by 75%; and

minimized potential for injury by coordinating cohesive adjustment to

placement and handling of heavy cartons.

> Recommended and gained approval for use of reusable hard container

trunks to more easily ship work-in-process (WIP) products to offsite

facilities, and reduced waste by initiating standardization and reuse

of pallets across sites.

> Garnered support for equipment sharing across departments to decrease

equipment and maintenance costs by one-third; established 90-day

maintenance checks of assets.

> Enhanced department commitment to packaging consistency and customer

satisfaction, supporting package redesign efforts that resulted in

savings of $90K and significant reduction in waste and cost of

disposal.

INDEPENDENT CONTRACTS - Williston, VT

Remodeling Specialist, 2009 to 2010

Held responsibility for directing residential construction projects.

Evaluated client needs and prepared detailed estimations of project costs

and timelines. Supervised work crews and monitored workmanship. Ensured

completion of projects within established budget and schedule.

HARDIN CREEK TIMBER FRAME AND MILLWORK - Boone, NC

General Manager, 2003 to 2008

Directed operations of $2.3M custom framing company across strategic

planning, budgeting, business development, and staffing. Oversaw stock and

inventories; sourced materials, utilizing business relationships with

network of vendors and suppliers. Evaluated and determined feasibility of

new services and products, and led execution of business initiatives to

capitalize on growth opportunities. Conducted hiring and training

activities, and managed service- and performance-driven team of 15.

Attended to escalated customer service issues and delivered win-win

outcomes. Developed and implemented standard policies and procedures to

promote safety, quality, and productivity.

Key Achievements:

> Played chief role in transforming $5K startup into $2.3M multi-site

company.

> Devised and launched OSHA-compliant safety program, yielding

impressive track record of zero incidents or accidents throughout

tenure.

> Founded and cultivated productive partnerships with industry contacts

and conducted calculated negotiations to achieve price savings of up

to 45% on raw materials.

> Introduced machine components to cut chance of production flaws and

boost production by upwards of 300%.

> Championed initiatives to manage overhead and reduce waste, with

reduce/reuse/recycle program resulting in $64K cost savings in first

year of implementation.

*** ** ***

Additional experience as Logistics Manager with Log Homes of America and

Construction Site Supervisor with Doug Dilley Construction.

Early career success in progressive roles with United States Air Force,

managing logistics activities to support operational readiness, team

performance, and safety.

Professional Development

TRAINING

Management & Leadership Lean Methodologies Effective Writing

Certifications

Warehouse Forklift Certified Secret Security Clearance

Technical Proficiencies

SAP AS400 DDB MS Office

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