Customer Service Sales

Jeffrey Holtan

***** * ****** *** ***.****@*****.***

New Berlin, WI 53151 262-***-****

Leadership/Management Specialist

Professional Communicator – Proven Leadership – Productivity

Career administrative professional with the ability to work within current guidelines in an

efficient and creative manner to provide exceptional customer service.

Strengths include:

•

• Experienced Public Speaker • Meeting/Exceeding Expectations

• Effective Listener/Counselor • Excellent Phone Sales History

• Superior Customer Service • Team Player

• Patient Approach to People • Positive Attitude

• Experienced Educator

Focused, highly-motivated self-starter with a strong work ethic and a desire to do the

job the best way possible.

Considerable history of implementing improvements to increase productivity and

enable people to use their strengths for the good of an organization.

Highly respected leader, manager of people with an excellent history of working with

people to encourage their best efforts and capitalize on their skills.

Intelligent, articulate, and driven to help people in stressful situations.

Experience

Delta Defense, LLC West Bend, WI

Member Retention Specialist/Call Center 8/2011 – 10/2013

• Outbound call position to renew memberships.

• Made 100 calls per day with a retention rate better than 10%.

• The first person to hold this role in the company. Set up the position and designed the

system to reach out to members to retain their membership.

• Became a certified handgun instructor. Also answered concealed carry questions by

e-mail.

Immanuel Lutheran Church and School Waupaca, WI

Pastor 3/2000 – 5/2011

• Youth Pastor for 4 years.

• Senior Pastor for the remainder of service.

• Oversaw $750,000 building project.

• Raised funds for an annual budget of $500,000.

• Administrator for the elementary school (successfully managed faculty and staff).

• Reorganized the congregation’s structure to encourage volunteerism.

St. John Lutheran Church St. Clair, MN

Pastor 1/1995 – 2/2000

• Added a number of programs and classes.

• The congregation grew in numbers and in service to the community.

• A building program began (added a new entrance with an elevator).

• Refocused the congregation on its important mission.

Education

Wisconsin Lutheran Seminary Mequon, WI

Master of Sacred Theology 5/2006

Wisconsin Lutheran Seminary Mequon, WI

Master of Divinity 5/1994

Northwestern College Watertown, WI

Bachelor of Arts 5/1990

Related Skills

• Served on Board of Directors for the Waupaca Area Chamber of Commerce

• Served on the Ethics Committee for Riverside Medical Center, Waupaca, WI

• Served as Circuit Pastor for 8 years (overseer and consultant for 10 congregations)

• Published author

• Recognized by Delta Defense for excellence in sales and retention.

• NRA certified firearms instructor.

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