Customer Service Sales
Resume:
KATHLEEN THOMAS
**** ****** **** ***. ****, San Antonio, TX 78251
********.*.******@**********.***
Objective: A creative support professional with a record of
increased responsibility. Proficient in prioritizing and
completing tasks in a timely manner, yet flexible to
multitask when necessary. Customer focused with diverse
industry experience including insurance, publishing,
non-profit and retail. Enjoys learning new programs and
processes. A team player who is attentive to detail and
able to work in a fast paced environment. Excellent oral
and written communication skills.
Highly experienced Customer Service professional. Able
to handle a high volume of customer calls in a
fast-paced environment, with minimum supervision, while
maintaining emphasis on the highest quality of consumer
service.
Banking Wells Fargo & Co., San Antonio, Tx 2009 -
Employment Present
Collector / Loan Servicing Specialist 3
Assisting Borrowers with collection,
foreclosure and bankruptcy accts
Customer service, working with borrows to
update and prequalify for loan modifications.
Team Mentor and team support, conduct side by
sides, and transition employees to call center
floor. Assist in training classroom.
Good PC desktop skills including Microsoft Word
and Excel.
- Good written and verbal communications
skills.
LIV System and GEM system knowledge
Familiar with Wells Fargo specific systems
Harris Connect LLP, San Antonio, Tx 2007 -
2009
Sales Representative
Devise and implement innovative sales
Phone sales, customer service
Hands on training with observing, navigation,
and complete training
As mentor assignments as needed.
Lanier Worldwide/Ricoh Inc., Irvine, CA 1999-200
* Manager and supervise a staff of 15+ customer 7
service representatives and admin, Loan
servicing, Prepare and submit loan paperwork.
* Hire admin and facilitate and mentor for
position
* Assist sales and VP Managers
* Oversee and perform collections and process
loans sales paperwork.
* Responsible for inventory of equipment of
sales and returning merchandise.
Education Bachelor of Arts in Business Management
2007
University of Phoenix, San Antonio, Tx
Developmental Business Development Skills
skills 15 years of Collections, customer service, and
Administrative
Excellent listening skills, oral and written communications. Comfortable
in interacting with all levels of the organization and public. Excellent
problem solving and negotiating skills. Able to make decisions
independently and quickly with minimal escalations.
Contact this candidate