Sales Technical Support

Ramana Muruga

Address: Unit */** Ardgower Road

Noble Park

Telephone: 8521 3011

Mobile: 043*-***-***

E-mail: ******.******@*****.***

CAREER OBJECTIVE

I am looking for a career with a company where I can utilize my skills, training and

experience in order to serve the needs of the organisation the best that I can.

EDUCATION

2011 - Current Bachelor of IT

Major in Networking and

Security

Deakin University,

Expected completion: 2014

2004 – 2010 VCE Year 12 (Completed)

Carwatha College P-12,

Subjects

EMPLOYMENT HISTORY

May 2013 – Current Retail - Team Member

(Casual) Target Australia

Duties:

• Meet and greet customers and complete face-to-face transactions.

• Attend phone calls of customers/clients, helping them with their query.

• Clean and maintain the sales floor.

• Handle cash at the point of sales.

• Promote and propagate our merchandise.

Nov 2012 – April 2013 Sales Consultant

(Casual) Mo’s Mobiles, Waverley Gardens

Duties:

• Serve customers on a day-to-day basis.

• Helping customers with prepaid/postpaid services.

• Attend phone calls of customers and help them over the

phone.

• Reconciled cash takings at close of shift accounting for

refunds.

• Order stock of mobile handsets, accessories and campaign

materials.

Dec 2008 – Feb 2009 Assistant

(Casual) K4 Computers, Noble Park

Duties:

● Providing daily technical support for networking and

connectivity issues via e-mail.

● Installing new software as per customer requirement and

setup computers.

● Installing new hardware into PCs.

● Troubleshoot and support all hardware and software

systems.

Dec 2008 Help Desk Assistant

(Work Experience) RACV, Noble Park

Duties:

● Providing daily technical support for all issues.

● Setting up new users.

● Assist with the installation and deployment of workstation

implementations.

● Troubleshoot and support all hardware and software

systems.

Dec 2008 – Feb 2009 Student Helper

(Casual) Wheelers Hill Medical Centre, Wheelers Hill

Duties:

● Scanning of patients’ records, photocopying and mail

sorting.

● Use locum to assign each patients’ records under their

respective name.

● Tidying the doctors’ desk/room.

VOLUNTEER WORK/EXTRACURRICULAR

● I have played cricket for school and also for clubs outside of

school. Our team have received ‘Premiers of Victoria’

award. I have been Vice-Captain and Captain for most of

my school teams.

● Collated & Delivered newspaper/catalogues for the local

community

SKILLS

Computer skills

● Have good knowledge of operating Systems such as

Windows XP, Windows 2000, Windows Vista and Windows 7.

● Good in software applications such as

Microsoft Office

● Basic Knowledge in software applications such as:

HTML, JavaScript, CSS

Microsoft Visual Studios (C#, Visual basics 6)

Virtual Machine Ware, HyperTerminal

● Competent in hardware and networking.

Professional Skills:

● Good communication skills to provide the best of service to

end users

● Able to give technical support for all issues.

● I spent a few months as IT helpdesk Level 1 in K4 Computer

and I am able to work with a number of tools and databases

including Word, Excel, Access, SQL, C#, Html, Java script

and CSS.

● I assisted the General Manager of RACV for work experience

providing Help Desk Support, managing all of their

computers on site for his busy and fast-paced schedule.

● I have gained experience in troubleshooting and supporting

all hardware and software systems while working at RACV.

● I confidently work alone and in teams - in both situations I

always complete tasks on time and enjoy assisting others

to ensure that their tasks also come in on time.

Contact this candidate