Customer Service Technical Support
Resume:
Jasmine Ramirez
**** ********* **. #***, *** Antonio, TX. 78228
****************@*****.***
Objective
A position as a Customer Representative
Skills
• Knowledge of and experience with Microsoft Word, Microsoft Excel, and Microsoft
PowerPoint
Good filing and organizational skills
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Experience in handling confidential paperwork
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• Good communication skills
• Ability to work well under stressful conditions
Employment History
KGB USA- Technical Support Representative September 2013- Present
San Antonio, TX
Listen to customers’ and comprehend reasoning for call
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Answer customers’ questions and perform logical troubleshooting
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Documented troubleshooting steps and confirmed resolution of trouble reported
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Guide customer through self- installation and repair steps with phone, internet, and/ or
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cable
PC knowledge, operational knowledge, keyboard proficiency 35/wpm
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Christus Santa Rosa Hospital- Environmental Services Tech July 2013-
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Current
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San Antonio, TX
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Constant interaction with patients, visitors, and employees
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Maintained facility in a clean and infection-free condition
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Particularly effective in moving hospital records and furniture
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In-depth knowledge of maintaining a positive physical and psychosocial environment for the
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residents, visitors and employees
Highly skilled in cleaning of resident rooms and other interior and exterior facility areas
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Whataburger -Waitress/Cashier January 2011- June 2012
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San Antonio, TX
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Maintained an accurate till
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Successfully completed all job tasks by requested time
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Constant interaction with customers
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Multi- task between completing orders while receiving others
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Six Flags Fiesta Texas (Seasonal) March 2010- October 2010
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San Antonio, TX
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Cash handling training
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Maintained an accurate till
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Worked in various areas of the park
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Excellent customer service and exceeded customer expectations
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Education
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Marque Learning Center- Diploma July 2011
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Awards and Achievements
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Honors English I, II, III
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Honors Math, Pre-Cal Pre-AP, Calculus AP
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US History AP
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Honor Roll Sophomore and Junior Year
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A-B Honor Roll Freshman and Senior Year
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President of FCCLA Club
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Extra Curricular Activities
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Pep squad, Step Team, Volleyball 9th grade
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Dance Team 10th and 11th grade
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Catechist Assistant for Kindergarten 2009- 2011
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FCCLA Club- Organized a Breast Cancer Awareness Day
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Volunteered at Prince of Peace Catholic Church
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Contact this candidate