Sales Customer

Yaelle Danino

*** ******* *** ********, ** *****

732-***-**** * ************@*******.***

PROFESSIONAL SUMMARY

Highly skilled Sales Specialist with significant experience in providing support to diverse aspects of

business operations, including efforts successful in ensuring productivity of office operations, fulfilling

customer requirements, and promoting increases in sales volume. Team player that possesses highly

developed organizational and communicative skills, strengthened by the demonstrated capacity to

achieve established objectives. Computer and other skills include:

Microsoft Office Suite (Word, Excel, Coordinated Assistance Database

Access, PowerPoint), Accurate keyboarding at 65 wpm

QuickBooks for entry of invoices, and Bilingual in English and French

Internet research

Sales Force

EXPERIENCE

Adecco (The American Red Cross) August 2013 – Present

Case Reviewer

Support Clients in reestablishing a sustainable living environment without duplication of benefits.

Assist clients in moving from temporary housing situations to permanent housing solutions.

Ensure clients meet Red Cross move-In assistance programs.

Used CAN Centralized database which allow other partners to coordinate and share information

on resources.

Adecco (Prudential) October 2012 – July 2013

Customer Advocate

Effectively answer product, account policy and plan detail information

Research and troubleshoot client issues via inbound call center environment.

Resolve account problems, investigate and monitor sensitive case issues resulting from escalated

calls.

Handle assigned work such as processing of forms and client correspondence.

Handle calls requiring in-depth product/process knowledge.

Abt. SRBI August 2012 – July 2013

Research Interviewer

Conduct scripted surveys by telephone, asking people their opinions and experiences on various

subjects.

Identifies contacts, corresponds with and interviews research study participants, either in person, in a

clinical setting, at a subject's residence or by telephone to obtain data for an assigned research project.

Collect codes and enter study information into database and may assist in data compilation.

Secova March 2012 – July 2012

Health Care Processor

Served as liaison between customers and internal business units in expediting support requests,

addressing a broad range of inquiries, researching and resolving problem issues in a prompt,

diplomatic manner.

Assisted, identified and bridged gaps in the health process knowledge

Established priorities for timely processing of work flow. Identified and implemented measures

successful in improving efficiency, consistent with company policies and standards of quality.

Bank of America March 2011– November 2011

Costumer Marketing

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Yaelle Danino

732-***-**** * ************@*******.***

Marketing and selling balance transfers from competitors, selling cash deposits in to

checking or saving accounts and credit cards product and services Responsibilities

I will utilize negations and judgment skills to determine the most appropriate solicitation for each

customer, minimize fraud while maintaining customer satisfaction

Promote competitive advantage through delivery of superior levels of services to customers.

Conducted training of and when appropriate, supervised employees with efforts contributing

to development of a knowledgeable support staff.

Cablevision Systems Jan 2003 – April 2009

Inside Sales

Communicate with diverse customer base in person and through telephone, fax and email. Assed

the need of individual clients.

Introduced products appropriate to customer requirements while highlighting products to fullest

advantage.

Generated consistent increases in sales volume via persuasive selling techniques.

Understand and effectively communicate knowledge of all products and services offered through

the Inbound Sales Organization, including features, programming, pricing, packaging and lineups

to prospective customers from digital cable TV to high speed internet services and telephone

service.

Employed computerized information management systems with commercial application and

software in order to enter customer orders, invoices, and other business data, with emphasis in

accuracy.

EDUCATION

DeVry University June – 2013

Bachelor in Business Administration, Concentration in Sales/Marketing

Recipient of the Academic Achievement Award via the New Jersey Educational Opportunity Fund

Ocean County College

Associate in Applied Computer Science May – 2004

Recipient of the Ocean County College Foundation Scholarship

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