Manager Customer Service
Resume:
Niles Eastman
Lees Summit, MO 64063
Work Experience
Production Trainer at Steak’n Shake 2006-2008
Duties included but not limited to all production stations, training new hires, some crew management, drive-through and front register cashier duties, customer service, general cleaning.
Reason for leaving: Army Enlistment
Location: 304 SE State Route 291
Lee's Summit, MO 64063
Enlisted in U.S. Army 4/2008-9/2008
Uncharacterized Discharge, 214 available on request.
Production Associate at Lamar’s Donuts 10/2008-1/2009 (est.)
Duties included but not limited to production and general cleaning.
Reason for leaving: Laid off, moved for school.
Location: 705 Southeast Melody Lane
Lee's Summit, MO 64063
Production Associate at Pizza Hut 3/2009-7/2009
Duties included but not limited to all production stations, general cleaning.
Reason for leaving: New job opportunity
Location: 1703 North Buckeye Avenue
Abilene, KS 67410
Sales Clerk at Lions Den Abilene Retail 30 7/2009-7/2011
Duties included but not limited to sales, customer service, creating displays, cashier duties, opening and closing store, end shift accounting, and general cleaning.
Achievement: Highest sales in store in 2010.
Reason for leaving: Moved for school.
Location: 2349 Fair Road
Abilene, KS 67410
Production Associate at Steak’n Shake 9/2011-4/2012
Duties included but not limited to all production stations, prep work, and general cleaning.
Did not accept Production Trainer position, as position required a commitment I was unable to make.
Reason for leaving: Academic responsibilities.
Location: 304 SE State Route 291
Lee's Summit, MO 64063
Canvasser/Field Manager for Grassroots Campaigns, Inc. 5/2012-7/2012
Duties included but not limited to Crew Leading, transportation to sites, OT training, Core staff training and training preparation, street canvassing, shirt cleaning, organization, and sign-outs, making and answering phone calls, and shift-end crew accounting.
Achievement: Promoted to Field Manager within 2 weeks, promoted to lead Field Manager within 6 weeks.
Location: 4342 Belleview Avenue
Kansas City, MO, 64111
Assistant Director for Grassroots Campaigns, Inc. 8/2012-11/2012
Duties included but not limited to: door and street canvassing, payroll, recruitment (job calls, hiring ad placement, interview scheduling, interview and hiring, etc.) staff training and development, leading, managing, and motivating staff and field managers both in the office and in the field, planning and goal setting, staff termination as necessary.
Reason for leaving: Offered a transfer and a new project.
Location: 4342 Belleview Avenue
Kansas City, MO, 64111
Organizer, Grassroots Voter Outreach 11/2012-4/2013
-State Organizer for North Dakota Fair Share 11/2012-4/2013
Duties included but not limited to: recruiting and working with volunteers and interns, petitioning, surveying, media outreach and interaction (getting stories published in newspapers, representing ND Fair Share in interviews, both print and television, giving speeches) event planning and execution, photography, building coalitions of non-profits, small businesses, churches and community leaders, regular conference calls and collaboration with nation-wide organization, attendance at regular national conferences and trainings, preparing materials (signs, speeches, informational handouts, and news articles).
Achievement: Created, built, and ran the first successful, non-electoral, organizing campaign in North Dakota.
Campaign Director, Grassroots Campaigns Inc. 4/2013-5/2013
National Recruitment Project, Boston, MA
Duties included but not limited to: calling applicants nationwide, running briefing calls on organizational background, reviewing, interviewing and hiring applicants for Canvasser and Field Manager roles across the nation, effective and efficient tracking on National Recruitment numbers, and outreach to College faculty to access listserv resources.
Canvass Director, Grassroots Campaigns Inc. 5/2013 to 1/2014
Kansas City, MO
Duties included but not limited to: Planning and organizing for city-wide outreach, goal setting for staff in office, attracting (through Advertisement placing and with a dedicated recruitment staff), interviewing, hiring, training, leading, motivating, and managing a staff of Directors, Field Managers, and Canvassers. Weekly planning to hit seasonal goals. Planning and implementing efficient systems to organize and run all aspects of a Campaign office.
Reason for leaving: Office closed, did not accept offered transfer to another city.
Location: 4342 Belleview Avenue
Kansas City, MO, 64111
References:
Sabrina Breeden, General Manager at Lions Den Abilene Retail 30
Bridgette Ditmer, Assistant Manager at Lions Den Abilene Retail 30
Dr. Craig Lamb, Professor at Cloud County Community College
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