Customer Service High School
Resume:
Drive *********@*****.***
Houston, Texas
77045
William Earl Ausbie, Jr.,
Objective To obtain a position that will enable me to use my
strong organizational skills, educational
background, and ability to work well with people
Education 08/2003- 05/2006 Central Senior High School
Beaumont, TX
High School Diploma
General Coursework
08/2004-05/2006 Taylor Career Center
Beaumont, TX
Business Certificate
06/2013- Present University of Phoenix
Phoenix, AZ
Associates Criminal Justice
Awards received Business Certificate, OSHA Certification
Work experience 06/2011-09/2011 NCO Group Humble, TX
Customer Service Representative II
Communicate with potential Customers by phone to
solicit orders and quote prices to persuade
Customers to buy Client products or services.
Explain services and special promotions to
customers adhering to script and NCO, Client,
government regulations.
Upsell and/or cross-sell products or services to
customers where appropriate.
Complete appropriate paperwork and record necessary
Customer sales information at time of sale.
Document stat us of all calls indicating leads
generated or leads which could not be pursued due
to either disconnected phone numbers or lack of
interest.
05/2011-08/2011 Macy's
Humble, TX
Sales Associate
Worked in Men's department
Handled customer cash, customer payment on store
accounts
Extracurricular Skills USA
activities
Interests and Computers
activities
Skills & Summary Report Preparation
Written Correspondence
General Office Skills
Customer Service
Scheduling
Front-Office Operations
Professional Presentations
Professional Experience
Communication: Reports/Presentations/TECHNOLOGY
Prepare complex reports for managed care
organizations and insurance companies, ensuring
full compliance with agency requirements and tight
deadlines.
Author professional correspondence to customers and
vendors.
Design and deliver series of classes for local
businesses and associations, providing ergonomic
counseling and educating employees on proper
lifting techniques to avoid injury.
Conduct small-group sessions on
meditation/relaxation techniques.
Communicate medical concepts to patients using
layman's terms to facilitate understanding.
Rapidly learn and master varied computer programs;
recently completed Microsoft Office Suite
certificate course.
Oversee front-office operations and provide
impeccable customer service:
Provided exceptional customer service to every
customer that I have served.
Won 2nd place in a Texas Skills USA Leadership
Competition serving in a customer service
competition
Professional Experience, continued
Office Assistant
Answered incoming calls, took messages, and
delivered mail:
Typed memos, flyers, documents, letters
Handled business equipment such as, computer,
printer, copier, fax machine
References Available upon request
Contact this candidate