Sales Customer Service
Resume:
BRIAN KOSS
Mahwah, New Jersey 07430
Email: **********@*****.***
Objective: To secure a challenging position within a goal oriented organization that
will enable me to apply my strengths and educational training
to promote both personal and professional achievements
Background:
Konica Minolta Business Solutions Tarrytown, NY
Named Account Executive 8/2012 – 11/2013
• Exceed monthly sales objectives.
• Provide customers with the highest standard of customer service through follow
up contact and consultation after the sale to protect and grow market share in
assigned territory and vertical.
• Maintain cooperative working relationships with all necessary departments to
ensure sales are generated and are processed efficiently to achieve customer
satisfaction.
• Contact cold and warm prospective customers through a combination of telephone
and in person contacts to obtain appointments for sales meetings, prepare
presentations and proposals.
• Close sales, gather all detailed information, and develop a sales plan for the
account.
• Sales and certifications include but not limited to Ascend sales training certified,
multi-functions copiers, print production, solutions including document
management and Envision IT software, and managed IT.
Cablevision Yonkers, NY
Account Executive 5/2012 – 8/2012
• Commissioned outside sales associate
• Win back previous customers by using door to door sales techniques
• Full control of order processing from start to finish
• Coordinate and organize 300+ leads monthly
• Exceed expected monthly quotas
Verizon Wireless Orangeburg, NY
Telesales 5/2008 – 8/2011
•Commissioned sales associate
•Phone based orders for wireless products and services
•Participate in web and office training
•Exceed expected monthly quotas
•Data Certified
•Ranked second overall in dept. for total sales and revenue in first full year
•Winner’s Circle and President’s Cabinet Award Recipient
•Constant leading performer in sales and team leader for sales team
•Certified in training sales staff for new product and services
Architectural Products by Outwater Bogota, NJ
Internet Sales Manager / Product Specialist 5/2005 – 5/2008
•Phone and Web based orders for 40,000+ architectural product line
•Web host to an online chat program
•Assist outside customers and vendors with online support
•Assist all internal depts. with product info
•Participate as video trainer to all company sites on specialized product lines
•Attend in-service seminars
•Exceed expected monthly goals
Circuit City West Nyack, NY
Sales Manager audio/video 6/2002 - 5/2004
• Manage sales associates and departmental functions
•Inside sales of electronic products and services to customers.
•Coordinate deliveries between warehouse and other store locations
•Initiate planograms/demos and marketing/sales strategies
•Implement customer satisfaction and appreciation letters
•Perform weekly sales meetings
•Train new employees in product info and customer service
•Named: Sales Manager of the year (District Wide)
#1 District Sales Associate
#1 Customer Service Associate
The Wiz Nanuet, NY
Commission Sales Specialist 4/2000 – 6/2002
Responsibilities:
•Assist customers with product descriptions and demos
•Process purchase orders and service warranties
•Train new employees
Mailbox Etc. Monsey, New York
Store Manager 6/1998 – 4/2000
Responsibilities:
•Coordinate shipping and receiving of all Mail, UPS and FedEx packages
•Process cash transactions
•Day-to-day operations
•Train new employees
Education:
2000 – 2002 Rockland Community College - Associates Degree in Accounting
2003 – 2004 Ramapo College – Business Administration / Management
Skills:
Microsoft Word, Outlook, Excel, and Powerpoint. SAP. Quickbooks, Peachtree and
Quicken. Tax Accounting. Mathematics. 70-80 wpm. Strategic sales and negotiations.
Strong in Internet/Web functions, Data Entry, and Social Media.
Contact this candidate