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Tristan Monroe

Houston, TX

***********@*****.*** - 832-***-****

I'm a hard worker that can work we'll with others including by myself on solo projects. I'm a motivated fast

learner, that is a hard worker and team player that can assist in getting the job done if help is needed. All

I would like is a chance to show what i can do and also be apart of a positive environment. Thank you for

reading this and my resume.

WORK EXPERIENCE

Account Representative

Primary Financial Services (site closed down ) - Houston, TX - March 2009 to September 2013

Responsibilities

Collection..Skip tracing.. High volume of inbound and outbound calls.. Work with multiple clients.. Negotiation..

Generating payments and call backs to bring account current.. Also customer oriented being professional over

the phone.. Worked well with team members in assisting with help when needed

Accomplishments

Locating people.. Meeting and exceeding quota multiple times.. Handling Spanish calls when transferred

Skills Used

Bi lingual Spanish.. Locating people by using skip tools.. Being a good listener and showing positive

communication skills to assist the consumer in trying to meet their expectations.. Being a good negotiator and

problem solver

Traffic maintenance

N-Line - Bryan, TX - April 2008 to October 2008

Responsibilities

Set reflectors on road pavement.. Making sure the temperature stay hot enough for the tar to melt.. Flagging

and directing traffic..

Accomplishments

Meeting txdot (Texas dept of transportation ) roadway requirements

Skills Used

Fast pace.. Observant to vehicles passing by and safety of other workers

Collections Representative

FMA Alliance - College Station, TX - January 2006 to April 2008

Responsibilities

Collection..Skip tracing.. High volume of inbound and outbound calls.. Work with multiple clients.. Negotiation..

Generating payments and call backs to bring account current.. Also customer oriented being professional over

the phone.. Worked well with team members in assisting with help when needed

Accomplishments

Locating people.. Meeting and exceeding quota multiple times.. Handling Spanish calls when transferred

Skills Used

Bi lingual Spanish.. Locating people by using skip tools.. Being a good listener and showing positive

communication skills to assist the consumer in trying to meet their expectations.. Being a good negotiator and

problem solver

Collections Representative

Gc Services - Richardson, TX - January 2003 to February 2005

Responsibilities

Collection..Skip tracing.. High volume of inbound and outbound calls.. Work with multiple clients.. Negotiation..

Generating payments and call backs to bring account current.. Also customer oriented being professional over

the phone.. Worked well with team members in assisting with help when needed

Accomplishments

Locating people.. Meeting and exceeding quota multiple times.. Handling Spanish calls when transferred

Skills Used

Bi lingual Spanish.. Locating people by using skip tools.. Being a good listener and showing positive

communication skills to assist the consumer in trying to meet their expectations.. Being a good negotiator and

problem solver

EDUCATION

Vocational in Pharmacology

Remington college - Garland, TX

2004 to 2005

High school Diploma

Bryan high school - Bryan, TX

1997 to 2000

SKILLS

People person.. Detailed oriented.. 10 key and typing.. Telephone.. Faxing.. Consulting by giving good advice

and also finding solutions .. Drawing... Negotiator .. Money handling by taking payment info

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