Data Entry Software

Ahmed A. Mohammed

Houston TX *****

E-mail: ********@*****.***

Cell Phone: 832-***-****

Profile

Motivated and Proactive IT professional who manages multiple tasks and works under pressure, Experience in

installing, troubleshooting and Monitoring, repairing hardware, software and peripherals, plus training of end users.

Applies consultative approach to resolving issues, Very patient Provides clear and simple explanations and works

closely with people to develop solutions to their computer problems, seeking position that requires creating systems

and processes to improve quality, productivity and the company's bottom line

Professional Experience

10 Years Experience:

• Computers Assembly, Upgrade, Maintenance and Troubleshoot (Hardware and Software).

• Network Equipment Design, Installation, Configuration and Maintained (LAN Sys. wire and wireless).

• Printer and Plotter Devices Installation and Troubleshoot (D, N and W Technology).

7 Year Experience:

• Helpdesk/desktop support using multiple OS environments including Windows (XP/ 7/ Server 2003).

Helpdesk phone support (Remote Access) and ticket system for monitoring incidents.

•

• Administrative Accounts and Groups in an Active Directory (Create, Move, Locked and Unlocked).

• Professional Experience in MS Office 2003-2010 (Excel, Word, Power point, Visio, Project and Outlook).

Experience resulting from continuing working in IT Field:

Excellent Experience with Remote Apps (Dame ware, Log me in, SCCM and Team viewer)

• Excellent communication skills at presenting points precisely and clearly.

• Excellent problem solving ability and analytic skill to solve the problem efficiently.

• Team player and have excellent interaction skills to coordinate and work within team.

• Expert in working with various operating systems.

• Excellent output delivery in less time with efficiency maintained.

Education

• B.Sc. Computer & Software Engineering.

Courses

• Certified CompTIA A+.

• Complete Course MCSA 2003.

• Complete Course MCITP Win7 – Installation and Configuration

• Certified Completed CCNA (Academic) - Network Fundamentals, Routers and Switches.

• Certified Completed VSAT - I Direct Satellite modem & Internet System.

Employment History

Chevron Corporation – Houston, TX Sep 2013 - Present

Job Title: Deployment Technician II (Traveling Team Leader)

• Responsible for acting as an escalation point for the assigned team.

• Perform user migrations within shift, with new Windows 7 computer system in place for user upon

completion.

• Perform hands-on fixes on applications, including installing, upgrading software, and configuring the

software.

• Perform migration and maintenance on Virtual Machines based on VMware hardware and software.

• Perform preventative maintenance, including the installation of service packs, patches, and hot fixes

required for the specific end-users applications.

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, Laptops,

peripheral equipment, and software.

• Responsible for acting as an escalation point for the assigned team.

• Monitor overall readiness, completion of tasks & assignments and refinement of processes.

• Assist other IT staff in imaging and deploying PCs and notebooks to internal and external users.

• Coordinate with Desktop teams on migrations scheduled.

• Contact end users and confirm migration logistics.

• Communicate to Desktop technicians to direct the follow up with migrated users for QA on the morning

after migrations.

• Additional responsibilities include, local office support, deployment of software and hardware, network

troubleshooting support, printer troubleshooting and maintenance, providing tier 2 supports to tier 1

analysts as well as, accurate record keeping using incident tracking system.

JP Morgan and Chase - Houston, TX Dec 2012 – Aug 2013

Job Title: Deployment Technician (Team Leader)

• Working as Leader Technician to support the tech refresh and scripted deployment of Windows 7 and also

be responsible for directing other technicians, do Data migration for End User Information and execution of

scripts, asset tracking of legacy equipment and new equipment, workstation decommission, communicating

with client and end users, acting as SPOC for issues onsite for the deployments, hardware setup and

supporting multiple locations.

• Work on multiple systems such as Lenovo, IBM, HP and Dell, a Process of Updating and Maintenance on the

Desktop and Laptop Hardware.

• Work over night to complete the tasks assigned to team work, and make sure the receipt of the user a

secure device and working properly.

U.S. Army Corps of Engineers (GRD and IAO) - IRQ/Camp Wolf and IZ 2010 –Oct 2012

Job Title: IT. Specialist & Logistic Admin

• Manage the automation program for 298 Iraqis associated currently working for USACE, within Central

Region, North, South and West Region. Provide direct support to all employees by implementing solutions to

problems and issues in Computers, printers, Television Systems and satellite installation (Hardware and

software).

• Using a (Trackit) Server to monitoring a ticket system.

• Supporting Militaries and Civilians via phone support and remote access.

• Using active directory to (create, move, unlocked, locked) accounts.

• Using Exchange Server to move user account from mail box to another.

• Monitoring Satellites, Servers and Network traffic via Solarwinds and Map Viewe.

• Deployment and Manual Data Migration for all Computer System to Windows 7 in Iraq Aria Office.

• Manage the Information Technology Office Logistics Program, providing for the accountability of all IT

equipment within the GRD HQ, USACE North, South and West province and outlying forward operating bass.

Issuing and receiving all types of IT equipments and the turn-in out-of-warranty and life-cycle equipments to

DRMO.

IHEC – DEC. IT. Specialist - IRQ/IZ (Independent High Electoral Commission) Jun 2009 – Sep 2010

Job Title: IT. Specialist

• Worked at IT Specialist data Entry Center into the Electoral Commission of Elections (IHEC) to update the

voters register the Kurdistan region of Iraq and the management of more than 400 data entry for 3

continuous months and supervision of 6 ITs at the center distribution of tasks and supervise them to collect

the Center's needs and working as same Group between CEO of Data Entry and UNOPS and IFES

Organization.

• Worked to give the results of the elections for the Kurdistan Region and to maintain the confidentiality of

the work and speed of delivery and to give accurate results

• Development center data entry through expansion and the addition of 500 sets a computer as well as the

development of networking devices by raising efficiency and increase security and keep up with technology

global and upgrading worker's skills in the maintenance of computers saluting the number of data entry to

more than 1300 data entry for the success of the elections in the Iraqi Council of Representatives 2010.

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