Customer Service Sales

Brandon M. Botelho

*** ******* *** **, *** ANTONIO, TX 78205 . 210-***-**** .

BRANDON.M.BOTELHO.COM

Objective

A challenging and rewarding position in customer service at USAA in hopes

to work with the military community. I seek to obtain a long term career

that will enable me to utilize my strong organizational skill and work

ethic.

Summary of Qualifications

. Excellent customer service and communication skills

. Skilled in telephone call centered service, and listening skills.

. Proficient in computer information systems such as Excel, Microsoft

Power Point, and Microsoft Word.

. Efficient, detail oriented, and highly organized.

Work Experience

J.P. Morgan Chase, San Antonio, TX Nov 2013 - Jan 2014

Risk Operations Fraud Analyst

. Monitor suspicious banking transactions using fraud early warning

systems.

. Analyze and investigate floor transactions to identify check fraud

during teller transactions.

. Communicate with bank personnel to ensure account safety and prevent

loss.

A.C.S. / Apple Computers, Portland, OR 2012 - 2013

Technical Support Analyst

. Provides technical support for IOS devices, while meeting or exceeding

all metrics for call handling.

. Guides customers through setting up personal devices, while answering

any questions the customers have.

Wells Fargo, San Antonio 2011 - 2012

Customer Service Representative

. Provides full banking services while identifying customers needs and

developed customized solutions to exceed all sales goals.

. Managed a high-volume workload and consistently met performance

benchmarks in all areas (speed, accuracy, volume, and sales goals).

. Facilitates team work and communication as a Subject Matter Expert

regarding protection/risk management.

A.C.S. / Government Contract, San Antonio 2010 - 2011

Teir 2 Customer Service

. Assists customers once that have been escalated to a supervisor

regarding issues with social security, food stamps, child support, or

unemployment insurance.

. Files claims for customers while guiding them through the steps to

resolve issues associated with fraud.

. Updates and maintains customer account records.

Education

A.A.S Business Administration, North West Vista College Currently

Attending

High School Diploma, Klamath Institute, Klamath Falls, OR 2010

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