Customer Service Administrative Assistant

Denise Sholler

***** ******** ******* **. ***. **3, Clinton Township, MI48038 (C) 248-***-**** *********@*****.***

Professional Summary

Quality focused administrative assistant committed to approaching administrative tasks with tenacity and attention to detail.

Work History

Customer Service Nov 2013 – Present

Crazy 8/Gymboree Sterling Heights, MI

Ensure customer satisfaction while shopping and assisting in completing the sale. Ensure product is set and priced accurately.

Assist with important sale sign changes.

Inspections Specialist Aug 2010 – Oct

2013

Cityside Management Corp Sterling Heights, MI

Maintain communication with Brokers to ensure city and county required inspections are completed in a timely manner. Maintain

current procedures per city compliance ordinances. Maintain communication with closing agents to ensure receipt of inspection

documents. Maintain spreadsheet of property activity. Update information and upload inspections into Yardi system. Ensure filing and

data archiving are complete for in house files. Research and resolve any potential closing issues.

Sales Administrative Specialist May 2009 Aug 2010

Michaelson, Connor and Boul Southfield, MI

Research utility needs of company and ensure the inspectors are present during any utility activations/deactivations. Maintain daily

communications to ensure the utility blocks are completed. Maintain spreadsheets to track this information. Key contact with cities and

counties to ensure current utility and inspection procedure information is up to date.

Cashier Feb 2008 Aug 2010

Lowe's Warren, MI

Responsibilities include store and product knowledge and exceptional customer service.

Clerical Support Feb 2007 May 2008

Schechter Wealth Strategies (Snelling) Birmingham, MI

Researching, proofreading, scanning and updating databases; fill in for the receptionist when needed; excellent ability to multi task

and extreme flexibility to handle any projects that arise.

Retail Customer Service Jun 2006 Jan 2008

Linen's N Things West Bloomfield, MI

Responsibilities include floor and inventory needs and register knowledge. Assist with closing procedures.

Office Manager and Customer Refunds Assistant Feb 2003 July 2007

Credit Acceptance Corp. (Oce Business Services) Southfield, MI

Provide loan assembly and data entry; prepared payroll; key contact for vendor representatives and coordinated dealer supply

requests. Formatted and maintained Excel spreadsheets; processed customer refund requests and worked with Access database

regarding titles.

Education

Sign Language Studies Oakland Community College Auburn Hills, MI

Communications University of Detroit Mercy Detroit, MI

Affiliations

Alpha Phi Omega, National Co Ed Service Fraternity

Alumni Volunteer, Advisor, Section Representative and Region staff member

Contact this candidate