Customer Service Project
Resume:
Duckworth
Dana Rae Duckworth
Fort Worth, TX 76131
**********@*****.***
SUMMARY OF QUALIFICATIONS
• Trained Six Sigma Green Belt
• Strong organizational, analytical, and problem-solving skills using spreadsheets and multiple
databases
• Experience in creating and executing projects and manage internal and external
expectations
EDUCATION
Master of Public Administration May 2005
University of North Texas Denton, TX
Bachelor of Science- Political Science May 2003
Texas Christian University Fort Worth, TX
Bachelor of Science- Legal Studies February 2008
Kaplan University Chicago, IL
EMPLOYMENT HISTORY
Project Management Information System Specialist 11/12-present
City of Fort Worth
• Work closely with infrastructure departments, support the development of the user
requirements (data, reporting, and delivery platforms) of the Project Management
Information System and related software.
• Develop technical specifications for the different components of the Project
Management Information System to ensure their functionality and integration.
• Participate in planning sessions with infrastructure departments to improve data
management flows and utility of systems that integrate with the Project Management
Information System.
Senior Sourcing Analyst 10/11-11/12
FedEx Office Dallas, Texas
• Perform cost/benefit analysis for key project deliverables
• Identify cost savings opportunities based on past, present, and expected projections and
market opportunities
Duckworth
• Develop reports and metrics designed to monitor the achievement of expected savings,
daily activities, and other relevant data to be utilized by the sourcing department
Assistant to the City Manager 01/11-08/11
City of North Richland Hills North Richland Hills, Texas
• Effectively developed written information and presentation materials to communicate
complex programs to City Council in various setting
• Participated in assigned analytical support functions including budget and financial
activities and conducted policy and operational research
• Communicated in writing in order to effectively develop and write procedures, policies,
reports, instruction, briefings, and other documents that may be sensitive or controversial
in nature
Management Analyst I 03/07-01/11
City of Fort Worth Fort Worth, Texas
• Coordinated activities involved with procuring goods and services, equipment, tools,
parts and supplies; review requisitions; conferred with vendors to obtain product or
service information, such as price, availability, and delivery schedule; determine
method of procurement, such as direct purchase or bid. Prepared purchase orders
or bid requests; reviewed bid proposals and negotiated contracts within budgetary
limitations and scope of authority
• Collected, produced and analyzed operational and statistical data regarding the
customer service and quality of work to identify trends, operational problems, and
develop solutions and/or improvements to disaster assistance programs.
• Knowledge of analytical techniques and evaluation criteria sufficient to analyze
disaster assistance registrations, reports and program guidelines to identify trends,
and make recommendations for improvements to delivery of disaster assistance.
Client Service Associate Analyst 09/05-03/07
ACNielsen Plano, Texas
• Analyzed market research and other data to provide value-added insights to
clients, supporting the client in executing against their strategic marketing plans.
• Ensure client servicing requirements are meeting or exceeding the client's
expectations while building a strong client relationship.
• Provided data for assigned account and prepare information for client presentation.
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