Active Directory Manager

Mary Jamasi

** ****** ****** ******, *********** (M1S 4X3)

*******@*****.** Tel# 647-***-****

Professional Summary

• 11 years of diverse experience in Information Technology in a Desktop, Help Desk, and Assistant Network analyst role.

• Experience providing end user support for small to large sized organizations.

• Post secondary background in Computer Programming and Operating Systems.

PROFESSIONAL EXPERIENCE

Softchoice Coperation April 2012 - November 2013

Desktop support analyst

• Provide technical support to users accross Canada & US.

• Using SMS 2003 remote client. Windows 2000 windows XP, windows7.

• Networked Printers. Hardware support for All Model of Dell and HP desktops and Laptops

• Managing all the assets for Softchoice involved in ordering new asssets

• Setting up new hires in Active Directory and configuring their laptop, desktop, printers

• managing schedules, team meeting.

• Perform IMAC (Install, Move, Add, and Change) activities with PCs, printers

• Configure and support network on local and remote Servers via TCP/IP, DHCP, DNS, Wins and Active Directory.

Hospital For Sick Children May 2011- April 2012

Support Analyst

• Provide technical support to three major applications at Sickkids.

• Monitoring ADT message in SQL database

• Monitoring Uploader error message and re upload them or extract them

• Provide support to users setting up their laptop, configuring their workstations

• Monitoring servers and applying any upgrade or verision upgrade of applications to the servers.

• Test update or upgrade on test servers before applying it to production servers.

• Building class entries in development servers, test them before applying them into production.

University Health Network & HP Canada June 2005–March 2011

Desktop Support Analyst/ Project Co-ordinator/ Asset management

Toronto General Hospital / Princess Margaret Hospital / Toronto Western Hospital

• Provide technical support to over 10000 hospital users with UHN

• Using SMS 2003 remote client. Windows 2000 windows XP. Networked

• Printers. Hardware support for All Model of Dell and HP desktops and Laptops

• Proprietary healthcare application (BDM, Delair, Misys. OPIS etc)

• Citrix, VPN, Wireless networks. Handheld devices. Open view service desk 4.0

• Setting up email clients configured printer and other communication devices

• Work with project team for deployment of new devices in the environment

• OVSD Upload.

• Upload Leases into IBIS Application

• Monitor Computer Assets mailbox

• Process ARecon technician and FCC manager queues

• Process packing slips for newly arrived hardware

• Updated inventory tracking list

• Monitor asset tracking list

• Create & email Not Present report (1st of the month)

• Create & send Computer Asset Chargeback Report Notification reminder

• Check Monthly Chargeback checkmarks in IBIS (6th last business day of the month)

• Create Asset Management Reports (last day of the month)

•

Assistant Network Administrator/Desktop June2004–June2005

Toronto Community Care Access Centre, Toronto, ON, Canada

• Provide support for various Vital Applications such as TRCCD, Portal, Case Manager Activity log.

• Configure and support network on local and remote Servers via TCP/IP, DHCP, DNS, Wins and Active Directory.

• Image and configure PCs for workstation setup

• Perform IMAC (Install, Move, Add, and Change) activities with PCs, printers and print servers, and blackberry handheld devices.

• Troubleshoot, analyze, and resolve hardware/software related issues.

• Maintain, upgrade and repair devices.

• Respond to requests to research software for new applications. Install, configure and test software.

• Provide support to remote laptop users. Install and configure VPN/Citrix accessibility.

Desktop support analyst Nov 2003 –March 2004

Aim Trimark Investment Information Technology

Technical Environment: Enterprise Administrator servers, VMS, FreeBSD, Linux, 95/98/NT/2000/XP,Cisco IOS 11.x, 12.xSun Sparc/Netra, Hubs, Bridges Cisco Cabling, exchange VPN, Audix System, Citrix, PINE, Telnet, SSH,Ms office 97/2000/XP/2003, Microsoft Exchange Server, DHCP,SNAP, management DNS server, Systems Management Sever, VPN Extranet Switch,TCP/IP, DHCP, DNS, WINS IGP, RIP, OSPE, EIGRP NNTP, SMTP, PC Any Where, VNC, VPN, Active Directory, Outlook 2003, Ghost immigrating, VPN, Citrix, Dell Switches, Cisco router 2500/2600

• Creating, deleting, cloning, customizing user accounts, mailboxes, NT Groups and Resources distribution lists, and Public Folders.

• VPN Extranet Switch: Administer VPN sessions. Terminal Service Client/ Citrix: Create rapid connections to the Terminal Server.

• PC Anywhere: Remote Control capabilities for Remote Users. MS HyperTerminal: Administer Users voicemail for Audix System. Vantive 8.2.2 CRM System: Logging tickets, Updating.

• Handled, Creating, deleting, cloning, and customizing user accounts. Mutual Fund applications: Transfer Agency and Imaging Systems.

• Installation for Windows 9x, NT, 2000, XP. Support and configure the full MS Office 97/2000/2003 Office Suite

• Install and support Network PC’s, Printers and Peripherals. Set up and configure workstations, laptops on the Network.

• Provide complete In house Client support for all desktop computer systems, both hardware and software for over 900+ Users.

• Support and Troubleshoot Remote Access hardware/software (VPN, high speed/Dial up connections, Citrix, Modems, Laptops, Palm Pilots)

Application Support/ Desktop Analyst Jan 2001 – Feb 2002

Ministry of community and social services

Technical Environment: 95/98/NT/2000/XP,Cisco IOS 11.x, 12.xSun Sparc/Netra, Hubs, Bridges Cisco Cabling, exchange, VPN, Audix System, Citrix, PINE, Telnet, SSH,Ms office 97/2000/XP/2003, Microsoft Exchange Server, DHCP,SNAP, management DNS server, Systems Management Sever, VPN Extranet Switch,TCP/IP,DNS,WINS IGP, RIP, OSPE, EIGRP NNTP, SMTP, PC Any Where, VNC, VPN, Active Directory, Outlook 2003, Ghost immigrating, VPN, Citrix, Dell Switches, Cisco router 2500/2600

• SDMT, IVR, Exchange server, networks, Windows 2000 Professional, Server XP, NT Server & Workstation, MS Office 2003, VNC And Token Ring to Ethernet, Exchange Server, SQL Server, Active Directory, Outlook 2003, Ghost immigrating, VPN, Citrix, Dell Switches, Cisco router, Remedy, ITIL.

• Maintaining and troubleshooting of Service Delivery Module Technology (SDMT), web-base software that contains various applications such as IMATT, schedule tools, public key Infrastructure and reporting tools.

• Provided support to interactive voice response (IVR) system customers.

• Designed end-to-end IVR solution, assist customers with initial configuration of IVR.

• Set up and configure staff and public workstations, servers.

• Performed system installation, verification/testing and inventory.

• Acted as Security Administrator for computer/application access and the facilities.

• Established daily monitoring and statistical analysis of the email and phone inquiries.

•

.EDUCATION & CREDENTIALS

COMPUTER PROGRAMMING & OPERATING SYSTEMS DIPLOMA

SENECA COLLEGE AT YORK UNIVERSITY, TORONTOCertified: C++, C, AS/400, Unix, Cobol, RPG Oracle programming languages.

References: Available upon request.

Contact this candidate