Customer Service Technician
Resume:
Manpinder Singh
*** ********** *****, ******** **, L6Y 4V6
**********@*****.**
OBJECTIVE
To obtain a position in IT Support Technician that would utilize and
develop my technical skills while allowing me to make a valuable
contribution to your organization
PERSONAL ATTRIBUTES
. Willingness to work flexible shifts and schedule including weekends,
nights, and holidays
. Effective and convincing writing and reading skills.
. Quick learner and always open for new experiences and a continuous
learner.
. Dedicated, hardworking individual, always willing to take on new
challenges.
. Strong organizational skills and ability to prioritize
responsibilities to meet deadlines.
. Work well independently and can collaborate with team members to
generate positive results.
. Ability to multi-task and work well under pressure in fast-paced
environments.
. Self-motivated and detail-oriented individual with strong analytical
and problem-solving skills.
. Dependable, responsible contributor, and committed to success and
excellence.
. Ability to grasp concepts then communicates them in terms that clients
readily understand.
. Valid G License
TECHNICAL PROFICIENCY
. Familiar with CAT 5 and CAT 6 cables
. Familiar with connectors, splitters and amplifiers
. Experience troubleshooting thin clients, PCs, scanners, and portable
handheld terminals
. Proficient in Excel, Word, Windows, Explorer, PowerPoint, MS Office
and MS Access
. Strong problem solving skills troubleshooting, debugging and testing
applications
. Basic Knowledge of languages like XML, CSS, Java Script
. Designed and developed applications coding in IDE Net beans, Eclipse
. Designing tools like adobe photo shop, Microsoft visual studio and
adobe photo design
. Knowledge of e-mail clients such as Outlook, Outlook Express and the
Internet Explorer web browser, Mozilla Firefox configuration,
including troubleshooting connectivity issues
. Hands-on knowledge of TCP/IP, Sub-netting, Active Directory and OSI
layers over the network,
Routers and Switches, VLANS and CISCO Routers and switches
. Troubleshooting Unix/Linux (Desktop & Servers), Mac, and Windows based
OS like Server 2003, 2008/Vista/XP
. Thoroughly familiar with working on virtual systems using VMware,
Virtual Box and Virtual PC
. Fine knowledge of MS Office XP/2003/2007/2010 and Open Source Office
. Knowledge about printers (refill, troubleshooting problem etc.)
Manpinder Singh
196 Timberlane drive, Brampton ON, L6Y 4V6
**********@*****.**
EDUCATION
Computer System Technician-Software Engineering
JAN2012 - SEPT2013
Sheridan College (Davis Campus)
WORK EXPERIENCE
Office Manager/Accountant at Atma Logistics, Brampton CA
10/2013 - Present
. Computer Operator.
. Customer dealing on the phone
. Data entry of all the trucks in the system
. Handled all the record of trucks, shipment and receiver
. Making Invoices on quick books, Ace, tracking pars/paps
Customer service Representative
02/2011-11/2011
Computer Zone Hardware and software technologies, Punjab (India)
. Software and Hardware Technician.
. Handled customers and promoting in-store sales
. Computer hardware and software routine maintenance
. Taken basic hardware and software classes
. Helped Meeting sales targets under a competitive environment
Volunteer/ Teacher
03/2011- 08/2011
S.B Khem Singh Model School Alachaur, Disitt S.B.S Nagar, Punjab
(India)
. Trained students to use MS-Window, word, excel, internet explorer as
part of a first year basic literacy course, delivered as an
independent learning experience.
. Monitored the computer lab during the classes to resolve the
technical problem with hardware, software, networking and printing.
. Clerical work
Field Training
. Attend training at Link-On
. Knowledge about temp cable, Splitters,PVRs boxes, modem
installations
Contact this candidate