Front Desk Customer Service
Resume:
Angela Cafeo
Las Vegas, NV
******@*****.*** - 775-***-****
WORK EXPERIENCE
Harrah's Las Vegas Guest Services Manager
Harrah's Las Vegas - May 2013 to August 2013
For Job duties see The Quad description below
The Quad Resort and Casino Guest Services Manager: Oct '12 - May '13
Manage all Front Desk and RACK Agents
Schedule agents, steady-extras, on-call employees, etc.
Assist with check-in, check-out, and all front desk processes when needed
Input payroll for all Front Desk Agents
Handle multi-line phone system
Write and post memos for Front Desk Staff
Handle high-volume of guest interactions in fast-paced environment
Supervision of the daily operations of the Front Desk Staff to maximize revenues and profits while attaining
optimal guest satisfaction
Responding to guest's special requests, needs, problems, issues, concerns and providing service recovery
when appropriate
Monitoring and controlling daily revenues and expenses as pertains to front desk by running daily electronic
reports
Training, developing, empowering, coaching and counseling Front Desk Staff as needed
Count Front Desk Staff banks and balance manager's bank each day/ Cash handling
Allegiant Travel Company Employee Program Specialist
Allegiant Travel Company - April 2012 to October 2012
Write and post articles to company Intranet
Maintain phone and email correspondence with employees and vendors
Layout, design and edit company Wellness Newsletter
Maintain employee merchandise store handling cash and inventory tracking
Work with vendors to develop employee discount programs
Write and distribute company-wide internal messages
Develop company-wide employee engagement programs/contests
Coordinated company event logistics, promotion and day-of execution
Manage Educational Assistance Program
Chair of employee Culture Committee
Organize and lead New Hire Orientation
Supervise Culture and Engagement Intern
Manage all employee recognition programs including anniversary and birthday celebrations, sports requests,
holiday parties, etc.
Caesars Entertainment Employment Center Intern/Temp Office Assistant
Caesars Entertainment Employment Center - October 2011 to April 2012
Assist and aid recruiters in Job Fair Events including planning, processing, and execution
Post open position to online career site
Source applications and process new hires
Answer all applicant questions in person, over the phone, and through email
Handle multiple phone lines and work closely with MS Word, Excel, PowerPoint
Assist in conducting panel interviews and any other event the employment center has
Canyon Ranch Spa Club Front Desk Guest Relations Rep
Canyon Ranch inside Venetian/Palazzo Hotel - September 2009 to December 2011
Perform daily opening, closing and/or mid-shift procedures.
Provide excellent customer service for high-end clientele
Check in and check out guests for all services
Provide detailed descriptions of services, property, etc.
Book, alter, and recap services to guests and input detailed notes in computer system
Handle guest transactions including cash handling, credit card charges, room charges, gift certificates, comps,
etc. Receive and make spa related phone calls
Distribute brochures and interact with guests in the lobby
Experience with multiline phone system
Trained in Forbes standards
Pahrump Library Children's Library Aid
Pahrump Community Library - August 2005 to August 2007
Aug '05-Aug '07
Computerized processing of books
Provide assistance to all library patrons
Aid children and teens with research, locating books, and any other needed assistance
Supervision of Children's Internet Computers
Assisting at Main Circulation desk
Preparation of crafts and other activities for Library Program
Assistance with Storytelling and Library Program
Supervision and organization of Book Fairs
Cleaning Children's Library and bookshelves
Assisting Children's Librarian as needed
EDUCATION
Bachelor's in Hotel Administration and Hospitality
University of Nevada - Las Vegas, NV
Contact this candidate