Rod Lawing

acciw9@r.postjobfree.com

**** **** ***** ** # * (Home) 319-***-****

Cedar Rapids, IA 52404 (Mobile) 319-***-****

An experienced and detail oriented Technician/Analyst with a strong

emphasis on customer service and technical excellence.

PROFESSIONAL EXPERIENCE

AEGON, Cedar Rapids, IA 2009 to 2011

Helpdesk Escalation Technician

Perform phone based troubleshooting and support for remote users connecting

by VPN using home based routers and hubs.

Provide guided troubleshooting over the phone with local site support

technicians to identify and repair PC and peripheral hardware problems and

network connectivity issues.

Provide troubleshooting and problem resolution for the Microsoft Office

Suite of applications including remote uninstall/re-install and also

instruct the users on advanced or newly upgraded features for the Office

applications.

Provide troubleshooting and issue resolution for the enterprise printer,

scanner and faxing environment.

Provide security functions like password resets, account group membership

changes in Microsoft Active Directory, Safeboot, Oracle, Juniper VPN and

other corporate password related systems.

Perform issue resolution and troubleshooting for the Windows XP operating

system functions, offline file synchronization, registry issues, service

packs and patches, Dll versioning issues, hardware drivers and network

connectivity problems.

Special projects and tasks as time permits.

AEGON, Cedar Rapids, IA 2002 to 2009

Desktop Support Technician

Onsite technical support for PC desktops, laptops, peripherals and

mobile/wireless devices including installation, upgrade, configuration,

troubleshooting and repair.

Provide troubleshooting and repair for Windows XP boot up and hardware

driver issues and network/wireless connectivity problems.

Provide instruction and demonstration for the correct use of PC hardware

features, peripherals, mobile/wireless devices and VPN/Remote connectivity

procedures.

Perform network asset management for new and used PCs, peripherals and

spare parts inventory. Maintained detailed documentation of each piece of

equipment in that site's inventory for life-cycle planning and compliance

with the corporate data security and hardware disposal standards.

Provide technical support for the corporate printing environment including

troubleshooting and repair of network connectivity and printer hardware

problems.

Visual Basic programming/scripting for process automation and for

workstation management and troubleshooting.

Rod Lawing

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EDUCATION & TRAINING

Certificates:

System Management Server Training

Microsoft Networking Essentials

Supporting Windows NT Server 4.0 Enterprise Technologies

Inter networking with Microsoft TCP/IP on MS Windows 4.0

Supporting Microsoft Windows NT 4.0 Core Technologies

Updating Support Skills from MS Windows NT Server 4.0 to Windows 2000

Supporting Microsoft NT Server 4.0 Enterprise

Administering Windows NT 4.0

Supporting Windows XP Professional and Active Directory

Computer Career Center, Phoenix, AZ

Applications Programming Certification

AWARDS & HONORS

Computer Career Center, "Achiever of the Year," 1992

Patent # US 7,120,684 B2 approved on October 10th 2006 for desktop

management tools developed as part of an enterprise wide desktop management

system.

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