Customer Service Quality Assurance

Location:

Posted:

February 05, 2014

Christine Suter

Objective

My objective is to have a career with a solid company that provides health benefits, 401K opportunities and a secure

future.

Work Experience

2013 – 2013 National Field Network Howell, NJ

Supervisory Professional

Supervised the invoicing activities of the department

Controlled problems using internet browsers and maintained integrity of in-house system

Handled quality assurance within the department

2005-2013 Delicious Orchards Colts Neck, NJ

Customer Service Rep

Handled phone and internet orders daily (avg. 150)

Troubleshoot new system implementation

Handled customer satisfaction situations

2003 – 2004 Car Parts Neptune, NJ

Customer Service/Driver

Filled customer orders

Troubleshot problems with inventory

Delivered orders to customers

2001 – 2003 SkyDive Jersey Shore Farmingdale, NJ

Office Manager

Handled customer problems

Scheduled activities

Handled internet contacts

Graduated 2002 Howell High School Howell, NJ

Stewart Business School 2004

Completed entire course Business Tech Admin Program which included several applications such as – PowerPoint,

Excel, WORD, etc. Proficient in all current software.

Summary

[Phone number]•[E-mail address]

[Your Name]

I am action-oriented with strong ability to communicate effectively with clients. Excellent at juggling multiple tasks

and working under pressure. Experienced in handling entire projects from concept to development. I have extensive

experience using Microsoft products in my position as a trouble shooting professional, primarily Excel and Microsoft Word. My

experience extends to QuickBooks and internet access browsers, etc