Customer Service Manager

Russell Mayes

***** ****** **** **., *******, TX 77067 (C) 832-***-**** **************@*****.***

Professional Summary

Office Manager highly skilled at managing complex schedules, budgeting business accounts, clients and proposals while

maintaining office and warehouse inventory.

Skills

Excellent communication skills Payroll

Articulate and well-spoken Invoice processing

Customer service-oriented Administrative support specialist

Excellent planner and coordinator Meeting planner

Works well under pressure Employee training and development

Work History

America’s Nationwide Netting Houston, TX 2012-2013

Manager: Maintains schedules of team of 15 people. Handles all incoming calls including sales calls. Manages client

accounts and proposals. Responsible for accounting including payroll and AR/AP. Orders and supplies all equipment

needed to complete a project. Completes blueprints using AutoCAD.

Woodgrain Distribution Houston, TX 2010-2012

Field Service Representative: Worked independently while stocking, servicing, ordering, and demoing molding

section in home improvement stores. Provided customer service, sales, maintenance an inventory to the molding isle in

the store. Corresponded and kept a great rapport with store managers. Accountable for 8 area stores.

Safety Captain – organized weekly and monthly safety meetings with employees.

Ameco and P2S Houston, TX 2005-2010

Warehouse Manager / Inventory Specialist: Pulled orders and loaded tool trailers for job sites.

Obtained the leadership role and gained the responsibilities that came with it. Gained the trust and respect of clients by

providing accurate and timely services, along with moral support. Learned to operate small and large equipment as well

as small machinery.

Employee of the Month (multiple months)

Wal-Mart Temple, TX 2003-2004

Inventory Control Specialist: Maintained the shipping and receiving department; continually check and stocked

the store keeping it up-to-date with specifications outlined by the company. Controlled the amount of product that was

purchased and supplied to meet the needs and demands of the store.

Education

South University Online Courses 2010

Completed some required basic courses towards Associates Degree -Accounting.

ITT Technical Institute Arlington, TX 2003

Completed some required basic courses towards Associates Degree -Computer Aided Drafting.

Major Accomplishments

Received certificates for completing STAR, Stock and Roll, along with other inventory management programs.

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