WANDA HOWARD RESUME OF QUALIFICATIONS

**** ****** *****

Stone Mountain, GA 30126

(Home) 770-***-****

PROFILE

A Data Entry Operator with account management and an extensive background in customer service and

billing. Demonstrated abilities in problem-solving and implementing recommendations resulting in

increased productivity and profitability.

EXPERIENCE

Kelly Services

DE Operator (Coventry Healthcare) 11/13-12-13

Processed enrollment information into computer system

Recorded and managed patient information in excel spreadsheets

DE Specialist (Village Podiatry) 07/13-08/13

Keyed and uploaded patient information into new system

Ensured all patient information was loaded correctly and in completion

Billing Specialist (SE Transportation) 06/12-09/12

• Provided monthly reconciliation for medical transportation providers

• Ran reports using an access and excel databases

• Keyed and processed billing information for transportation providers

Axiom Staffing

Claims Assistant (Sterling National Insurance) 09/10-01/11

• Assisted Staff with office duties, copying, faxing, shipping and requesting files using the

computer system

• Managed and prepared Litigation files for in-house Attorneys in a timely manner

• Pulled and processed files at the Attorneys and Claims Representative’s request

Internal Revenue Service

Data Transcriber I 02/07-05/10

• Entered information from tax returns/documents into the ISRP System

• Maintained set quality and quantity standards to be retained in production

• Transcribed tax codes at a 10,000 KPH with a 2% weekly error rate

AllConnect, Inc

• Managed cable, internet, and phone accounts for Cox Communications

• Resolved daily issues for customers regarding their accounts

• Assisted in training new hires to key Cox accounts

American Cancer Society 02/99-08/06

Manager

• Chosen to manage data entry department of 12 staff members

• Tracked work activities of data entry staff members through reports

• Evaluated daily performances of employees

Help Desk Specialist

• Supervised data entry department with a staff of 12

• Handled security clearance for new hires and end-users

• Provided customer service through rapid response to incoming calls involving the use of

MAXX and Moves Management Software

• Assisted field staff with question regarding database issues, running reports in timely manner

and troubleshooting

D/E Operator (Accounts Receivables)

• Verified and confirmed batch accuracy through calculations and daily logging

• Managed donor account information using Moves Management Software

• Keyed and posted donor payments to the correct account

United Way of Metropolitan Atlanta 03/97-02/99

Data Entry Operator

• Keyed and managed files containing charitable contributions and pledges from Combined

Federal Campaign employees payroll deductions into the computer system

• Ran, balanced, and proofread daily reports of donations keyed

• Researched and filed donor records

EXPERTISE

• Microsoft Office Suites/AS400

• Customer Service/Troubleshooting/Field Relations

• Data Entry 10,000 KPH Alpha/Numeric

• Donor Relations/Calculating Numbers/Balance Batches and Reports

EDUCATION

• Chattahoochee Technical College Expected Graduation Date 06/2015

• Management and Supervisory Development

*Currently serves as a board member of the Cole Street Development

Corporation

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