Customer Service Manager

Joyann Grayson

**** ******

San Antonio, Texas 78251

210-***-**** *************@*****.***

Work History

State of Texas, Dickinson, Texas Jan 2011 – Sept 2013

Cook: Prepared meals in a timely manner for 500 people on a daily basis, while following dietary

guidelines. Followed daily menu and prepped all necessary food items for the next day’s meals. Helped

serve meals when necessary. Cleaned and sanitized all work areas daily and assisted with washing dishes,

pots and pans.

Wardlaw Appraisal Group, San Antonio, Texas March 2010 – Dec 2010

Data Entry Clerk: Updated and maintained ownership records of oil and gas wells in Texas for tax

appraisal purposes. Was a client liaison between the County Tax Offices and the well owners. Answered

questions from both owners and operators regarding their tax notice valuations. Assisted in explaining

how value of their well was computed for taxation purposes.

Chase Bank, San Antonio, Texas Aug 2009 – Jan 2010

Customer Service/Collections: Took calls from customers who were having troubles with their credit card

payments. Tried to find programs to assist them in managing their credit card accounts by either lowering

their APR or bringing their accounts under their credit limit. Was also responsible for calling customers

who were behind on payments or over their credit limits to get payments to bring their accounts current.

Broadway Funding, San Antonio, Texas Feb 2005 – June 2009

Office Manager: Responsible for entering and paying all invoices for 2 restaurants and the corporate

business office using Peachtree accounting. Ordered all office supplies for both restaurants and office.

Was responsible for payroll for both restaurants and the office. Maintained all employee records and

handled any unemployment claims that arose. Was the safety manager for both restaurants and did

monthly safety training. Handled all accident reporting and processed all claims. Managed 1 employee.

Education

Gwynedd Mercy College, Gwynedd Valley, Pa Aug 1989 – May 1993

Bachelors Degree: Accounting

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