Customer Service Sales

JOSHUA GUARINO

**** **** **** ******, ** ***** . 585-***-**** . ********@********.***

EDUCATION_

STATE UNIVERSITY OF NEW YORK AT FREDONIA

Bachelor of Science Degree, Magna Cum Laude

May 2011

Major: Sport Management

Minors: Computer Information Systems and Web Programming

GPA 3.57

TECHNICAL

SKILLS/KNOWLEDGE

Microsoft Office (Word, Excel, Access, PowerPoint) Event & Facility

Management

Web Programming I & II (HTML, CSS, PHP) Microsoft SQL Server and

Oracle

Physiology of Sports/Exercise Computer science I & II

(C++, visual basic) Sport Psychology

Marketing & Public Relations Economics of Sport

Data Warehouse and Mining

(Knime) Business Communications

Leadership and Management

Relational Databases (SQL)

WORK

EXPERIENCE

Reltronics Technologies, Rochester, NY (Contract Position) June

2013 to September 2013

Security Systems Associate

. Assisted with software and system testing of websites.

. Database management with SQL Server and Access.

. Prepared GPS units for installation and configuration management of

inventory.

. Documentation development for bugs/errors.

. System verification/validation for client websites.

United Parcel Service, Batavia, NY

November-December 2011, 2012, 2013

Seasonal Helper

. Assisted Package Car Driver with delivery of packages during holiday

season.

. Sorted packages for delivery and loaded packages at pickup accounts.

. Recorded delivery information in to DIAD computer system.

. Provided prompt and courteous customer service to residential and

business customers.

Pioneer Credit Recovery (Sallie Mae Company) September

2012 to November 2012

Collector 1

. Effectively communicate with defaulted student loan borrowers via

telephone and written notices in order to obtain repayment.

. Adhere to the Fair Debt Collection Practices Act as well as all state and

federal bankruptcy laws.

. Perform skip tracing and due diligence functions to ensure compliance of

all Federal Regulations.

. Experience with collections, call center, and customer service.

. Meet daily, weekly and monthly quality and productivity requirements.

Medved Running & Walking Outfitters, Rochester, NY

July 2011 to June 2012

Fit Specialist/Sales Associate

. Analyze customer's feet and properly fit for appropriate shoes.

. Help customer's find what they need by being friendly, available and

company focused.

. Promote company mission and their products.

. Stock shelves, organize and display store merchandise.

Fredonia State Track and Field Department, Fredonia, NY

January 2011 to May 2011

Track Office Management Intern

. Helped recruit potential athletes

. Compiled meet statistics

. Helped with scheduling

. Helped with Track and Field budget and fundraisers

Rochester Rhinos, Rochester, NY

Summer 2010

Marketing, Sales, & Promotions Intern

. Helped with Game Day promotions and activities

. Marketed team in Rochester area

. Promoted Rhinos through ticket sales

. Maintained client relations through phone calls

J A Starowitz, LLC, Byron, NY

Summers 2004 - 2009

Farm Laborer

. Operated farm tractors and cabbage planting machinery

. Cleared fields for planting

. Setup irrigation system

. Cleaned and maintained farm equipment, storages and grain bins

AWARDS/HONORS

Academics:

. Golden Key International Honor Society Member

. Alpha Lambda Delta Freshmen Honor Society Member

. Dean's List, 2007 - 2011

. Paychex Scholarship, 2008 - 2010

. MACS Scholarship, 2007 - 2009

. SUNYAC All-Academic Team, 2007- 2011

. SUNYAC Commissioners List, 2008 - 2011

. High School Presidential Award for Academic Excellence, 2007

. NY State High School Scholar Athlete, 2003 - 2007

Athletics:

. USA Outdoor Track & Field Championships - 800m, 2013

. NCAA DIII Outdoor Track and Field Championships - 3000m Steeplechase,

2011

. Fredonia State School Record holder in the 3000m Steeplechase, 2011

. Fredonia State Top 10 Record list for 1 mile, 1500m, 800m

. Selected to NCAA ALL-Atlantic Regional Cross Country Team, 2010

. SUNYAC Outdoor Track and Field Champion in 3000m Steeplechase, 2011

. SUNYAC All-Conference Team, 2008, 2011

. Fredonia State Most Valuable Runner of the Year Award for Men's Track &

Field, 2008

. 7-time Section V Champion in Cross Country & Track, 2005 - 2007

. NY State PHSAA Cross Country Championships, 2005, 2006

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