Customer Service Project Manager

A quick Akia S. Penalvel

learner... Akia's **** Bolling Road . Richmond, VA 23223 . 804-***-**** .

initiative and work *********@*****.***

ethic have exceeded

my expectations Administrative Excellence / Accounting Support

works well

independently

2012 Performance

Review Excerpt,

Transurban

Akia's skill

set, hard work and

dedication have

earned her the

position of Full

Time Administrative

Coordinator

2009 Performance

Review Excerpt,

Goodwill Industries

Akia's work

performance has

been

outstanding...her

planning,

multi-tasking and

organizational

skills have made my

job a lot

easier

2007 Performance

Review Excerpt,

Virginia Bearings &

Supply

Computer Skills:

MS Word

Excel

PowerPoint

Publisher

Project

Access & Outlook

Lotus Notes

Windows XP/Vista

Internet Explorer

eVA & Banner System

JD Edwards GoodTrak

and

VPS

Proactive, results-driven administrative professional with a record

of achievement and demonstrated success facilitating senior-level

administrative support, office management and accounting support.

Reputable for developing, implementing and communicating

comprehensive processes and strategies to drive efficiency, ensure

optimal productivity and support and further corporate goals.

Areas of Expertise

. Office Administration . Project Management . Client

Relations . Accounts Payable/Receivable . .

Bookkeeping . Operations Management . Payroll Administration .

Database Management

. Multitask Management . Organization & Strategic Planning .

Scheduling & Time Management

. Budget & Expense Reporting . Resource Optimization . Travel

Planning . Customer Service

. Multimedia Communications . Calendar Management . Issue

Resolution . Special Projects

. Meeting & Event Coordination . Vendor & Supply Management .

Program Development . Process Analysis &

Improvement . Analytical Problem Solving . Team Leadership

. MS Office (Advanced Proficiency) . Typing (60 wpm) . Data

Entry (Over 10,000 ksph)

Professional Experience

Project Administrator (Contract Position)

2010 to 2012

Transurban - Richmond, VA

Delivered key support to the project manager, for the Pocahontas

895 - Airport Connector Road project. Monitored project schedule.

Managed project budget, accounts payable/receivable, disbursements,

invoicing, billing, purchase orders, change orders and expense

control procedures. Prepared monthly FHA TIFIA Requisitions and

monthly project status reports. Accountable for ensuring VDOT

Civil Rights Compliance. Served as a liaison with general managers,

vendors and clients. Maintained strict adherence to deadlines,

while ensuring detailed accuracy in all administrative processes.

Collaborated with IT to program and design the comprehensive toll

violations processing system (VPS). Conducted extensive analysis

to achieve business operations goals and objectives.

Recognized for financial acumen, effectively researched customer

accounts and conducted strategic negotiations to enforce

collections, recover revenue and expedite the clearance of

delinquent accounts.

Administrative Coordinator

2009 to 2009

Goodwill Industries - Richmond, VA

Directed the day to day operations of the Medical

Adaptive/Assistive Technology Program in Richmond, Virginia Beach

and Petersburg. Provided case management services and assisted

clients with the intake process for receiving medical equipment.

Served as the primary liaison for the Medical Adaptive Program and

the community.

Introduced a variety of improvements & protocols to support greater

efficiency and excellence throughout the administrative function.

Created databases and spreadsheets to enhance information

management and reporting accuracy and developed standardized forms

and intake procedures.

Spearheaded 2009 project, to develop and execute high profile

event, aimed at program fundraising efforts. Oversaw all aspects

of promotional events and activities. Established collaborative

partnerships with community organizations and local businesses.

Recognized for outstanding customer service and increasing overall

client satisfaction to 95%.

Administrative Office Specialist III (Contract Position)

2008 to 2009

Virginia Commonwealth University - Richmond, VA

Skillfully managed the Business and Engineering Career Center,

while providing fundamental support to the Director and Career

Consultants. Managed invoicing and billing processes, prepared

expense reports, conducted reconciliations and resolved

discrepancies. Performed dictation and transcription. Provided

calendar management, scheduled meetings, prepared meeting minutes

and coordinated travel. Maintained student database. Provided

logistical support to visiting executives. Excelled within

demanding environment, balancing student and staff needs.

Fostered student success, with the implementation of student career

workshops, on-campus interviews & career fairs; Exceeded department

goals and objectives with increased student awareness and

participation, facilitating a 25% increase in student employment.

Enhanced marketing efforts through effective proposals and creative

presentations.

Executive Assistant (Contract Position)

2007 to 2008

Richmond Redevelopment & Housing Authority - Richmond, VA

As "right hand" to the Director and support to the management team

of Information Technology, Planning & Research, managed a wide

variety of key functions. Collaborated with cross-functional teams

to plan and execute special projects - monitored timeline and

resources and managed project budget. Conducted information

technology and business development research; Compiled results for

review by the Board of Commissioners. Served as liaison to vendors

and contractors. Processed account payables; Managed multiple

calendars; Scheduled meetings; Coordinated all events and travel;

Provided file and database management. Oversaw functionality of

all systems.

Played a significant role in the design and development of the

inter-office intranet, collaborating with Web developers to

identify and define essential components of site functionality.

Developed efficiency-enhancing workflow procedures through

communications and process improvement techniques.

Administrative Sales Coordinator

2005 to 2007

Virginia Bearings & Supply, Inc. - Richmond, VA

Oversaw multi-faceted administrative and sales support functions,

supporting the CEO, Sales Manager and seven (7) Account Managers.

Processed all sales orders for new, used and rental equipment, part

sales and leasing and maintenance contracts. Provided payroll

administration.

Recognized for outstanding customer service and improving business

relationships.

Bolstered efficiency through organizing records and maintaining

extensive client database.

Maximized productivity with improved sales processing techniques

and timely issue resolution.

Executive Administrative Assistant

2002 to 2005

Richmond Public Schools - Richmond, VA

Served as executive assistant to the Director of Special Programs,

assisting with the implementation of special academic programs

within eight (8) middle schools and five (5) high schools.

Conducted program evaluations. Created weekly status reports.

Monitored and recorded student progress. Scheduled and coordinated

meetings, prepared meeting agendas and meeting minutes.

Developed strategic incentive & reward programs to produce

measurable improvements in student participation and progress.

Facilitated student activities & events including college &

financial aid workshops.

Training Clerk & Motor Transport Operator

1998 to 2002

United States Army - Dexheim, Germany

Provided clerical support to the Chain of Command. Facilitated all

physical training tests. Responsible for transporting the Company

Commander.

Education

Virginia Commonwealth University - Richmond, VA

Bachelor of Science, Accounting - in progress

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