Customer Service Manager

WYNONA G. HARKINS

{aka Nona}

**** **** *** - **********, ** 33756

*************@*******.***

727-***-**** cell

SUMMARY OF EDUCATION:

GRAD. OF FAIRVIEW HIGH SCHOOL, DAYTON, OHIO

GRAD. OF CHARLES OF STEPHANS COSMETOLOGY

SUMMARY OF EMPLOYMENT:

8/2011-9/2013 Private Nanny for Mr. & Mrs. Daniel Spada

Care for two little girls-extracurricular activities-transportation-teaching responsibilities/manners-some

domestic duties-decorating-reading-music-crafts & studies

5/2005-2/2011 Household Manager & Private Nanny for Dr. Thomas Allison, Tampa

Care for two children-extracurricular activities-transportation-interviewing staff-general domestic duties-

shopping/errands-decorating-children’s studies & crafts

2/2001-4/2005 Activities Director for the Hilton Hotel, Clearwater Beach

Customer Service, CPR + First Aid Trained-responsible for 3-10 dept. staff-scheduling-inventory/budget

control-Holiday and Special event planner & supervised holiday decorations for hotel-Arts and Crafts classes-

Children’s classes and private care-Field trip excursions

9/2000-2/2001 Dept. Manager/Customer Service for Michaels Arts & Crafts, Clearwater

Opening & Closing store-balancing cash drawers-customer service-inventory ordering and control-making

displays-ran register-stocking

12/1999-9/2000 SSR at Special Data Processing of Clearwater

Customer Service Rep

10/1999-12/1999 East Lake Woodlands Country Club in Palm Harbor

Manager of North Course Snack Bar

6/1999-10/1999 Visa Processing Center in Clearwater

Customer Service Rep

4/1999-5/1999 East Lake Woodlands Country Club of Palm Harbor

Same as above, ask to come back for season

3/1999-4/1999 Manning’s on the Bay Clearwater Beach Motel

Asst. Office Manager, reservations and customer service

1996-1999 Arthur & Susan Komorowski, MD of Dayton, Ohio

Household manager-Private Nanny-supervised their special needs son and their young daughter-involved in

social activities & hobbies- trained special needs son with fundamental social skills & discipline-maintained 19

room estate- all domestic duties on a full time basis

1991-1997 Customer Service Representative for:

Victoria Secret’s Catalog * Phar-Mor Pharmacy * Huntington National Bank

Customer Service Rep

1977-1991 Managing Cosmetologist for Glemby International Hair Salons

Master Hairstylist and Manager of 12 chair salon

WYNONA G HARKINS

1524 LAKE WAY - CLEARWATER, FL 33756

*************@*******.***

727-417-4580cell

Personal references:

Employed by and still work occasionally for: Mr. & Mrs.,. Daniel Spada, Feather Sound, Fl. 727-***-****

Friend and employed by Dr. Joanna Allsion, Tampa, Fl. 727-***-****

Friend and employed by Dr. Thomas Allison Tampa, Fl. 727-***-****

Friend and employed by Art & Susan Komorowski, MD of Dayton, Ohio 937-***-****

Friends for 30+ years Terry and Jim Cimino of Dayton, Ohio 937-***-****

Family Contacts and References:

Chloe Gibbs {daughter} 727-***-****

Emily Harkins {daughter} 727-***-****

To the hiring manager:

I am a sincere, honest, hard working woman, responsible solely for everything in my life and can take the lead

when deems necessary. I work well with fellow employees, upbeat personality, dependable and focused. I love

children but truly miss being involved with the public. I have a great ability and advance knowledge of

customer service, focusing on the importance of their needs and concerns, implementing solutions, with

patience and a professional attitude. I know I will be a compliment to your work force and look forward to a

growing and a wonderful future.

Thank you for considering my application,

WYNONA G. HARKINS

Personal note:

I’m a grandmother of three beautiful grandchildren that bring joy and happiness into my life. I enjoy

gardening, crafts, singing, and being a mentor. The more people I’m around the happier I am! I have the ability

to be a leader, set good examples, and have an excellent work ethic.

Contact this candidate