Customer Service Data Entry

Josue Hernandez

**** *. ** **. ***. ***** Hialeah, FL. 33016 786-***-**** *****.***********@*****.***

Objective To utilize qualifications and skills needed in available areas, and continuous growth within the

company.

Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Mac OS X all

versions, Windows XP, Vista, 7 and Bilingual (English/Spanish).

Experience

IT Support Store Manger September 2010-Present

PC Repair by Abel, LLC Miami Dade and surrounding Areas

• Handled highly sensitive information with considerable tact, diplomacy, and

judgment.

• Performed routine data entry tasks with very little to no supervision.

• Ensured quality service with effective and efficient operations support.

• Used system for tracking, information gathering, products, and/or troubleshooting.

• Required expertise knowledge of the organization, products, and/or services.

• Required excellent verbal communication skills as well as outgoing customer

service.

• Managed all orders for parts of electronics for customers and store warehouse.

• Coordinated schedule for house-call support with residential clients.

• Fixed a minimum of three electronics per day while maintaining all pending and

accomplished tasks of the store location.

Head Cashier and IT Support June 2001-September 2010

Sunshine School Uniforms and Supply Company, Dade County

• Computed daily closing funds with speed and accuracy.

• Handled highly sensitive information with considerable tact, diplomacy, and

judgment.

• Supervised various cashiers at opening and closing of store.

• Ensured quality service effective and efficient operations support for commercial

clients.

• Implemented new closing reports for all off site sales.

• Reconciled all daily/weekly deposits for all registers.

• Fixed software/hardware issues of all store computers.

• Created a manual of instructions for the setup of offsite registers and usage.

• Required excellent verbal communication along with outstanding customer service.

• Received high volume of troubleshooting calls on a daily basis.

• Responsible for data entry of check amount, and/or detailed payment information

from invoices according to customer specifications.

Internships-Level 2 IT Support (Floor Support)

June, 2005-July, 2005 Carnival Cruise Lines, Dade County

• Computed daily support with speed and accuracy.

• Ensured quality service effective and efficient operations support, for the staff and

cruise line clients.

• Fixed all technical issues at the user’s desk.

• Worked and trained alongside management with the deployment of new computer

systems in entire departments.

• Responsible for removal of all highly sensitive information from electronics that

would be donated to non-profit organizations.

Education Miami Central High School-2002-2006

Miami Dade College-2006-2007

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