Customer Service Manager

B ridggett D.

Williams

**** ***** **** *****

Smyrna, TN 37167

615-***-****/*********.********@*****.***

Objective: To attain a job that allows me to exemplify my skills, as well as, provide the greatest

amount of customer service to maximize each customer experience.

Summary of Qualifications

• 1 year of management experience.

• Exceptional ability to lead others.

• Savvy organizational skills.

• Ability to recognize the importance of multitasking.

• Able to comprehend new concepts at a fairly rapid pace.

• Can type 40-45 wpm.

Computer Skills

Technically proficient in Microsoft Word, Power Point, Excel, Adobe, and POS Systems.

Professional Experience

Amerigroup – Nashville, TN (2011-2013)

Customer Care Representative

• Assist members and providers with Medicaid health benefit information.

• Access different accounts and programs on the computer at one time.

• Be knowledgeable of frequent updates in each market, so accurate information can be given.

• Help providers in accessing claims information.

• Make sure all HIPAA guidelines set by the state are followed at all times.

• Handle member’s PHI (Protected Health Information) properly.

• Send appropriate company emails, and make the correct transfers to other departments when necessary.

FedEx Office – Franklin, TN (2010 - 2011)

Center Shipping Coordinator

• Hired as a customer service associate, and was quickly promoted to center shipping coordinator.

• Comfortably sell packaging services to meet a daily sales goal.

• Responsible for properly packing and shipping customers’ items and belongings

• Train other team members on correct procedures.

Other Daily Operations:

• Data Entry

• Send and receive faxes.

• Answer incoming phone calls, make outbound calls, and place others on hold in the proper manner.

• Give quotes on print jobs.

• Place orders.

• Replenish retail area.

• Operate copiers and printer.

• Computer usage.

Citi Trends – Margate, FL (2009-2010)

Assistant Manager

• Hired as a retail sales associate and was swiftly promoted to an assistant manager.

• Greatly improved the way daily shipments were received.

• Assisted in the hiring process of new team members.

• Aided in the ceasing of external theft and restored store profit.

• Relayed all important store information to team members.

Other Daily Operations:

• Filled out and filed store paper work.

• Processed markdowns.

• Handled returns and refunds.

• Reviewed and printed emails.

• Opened and closed the store.

• Made deposits.

Education

Middle Tennessee State University – Murfreesboro, TN

La Vergne High School – Lavergne, TN – Diploma with Honors

Achievements

Dean’s List, National Honor Society, National Honor Roll Society

References are available upon request.

Contact this candidate