Quality Assurance Testing

Sandhya Chandupatla

Phone: 678-***-****

Email: *******.***********@*****.***

CAREER OBJECTIVE

To seek employment in Software Testing and Quality Management and grow

professionally by utilizing my education, technical expertise, and

organizational experience.

PROFESSIONAL SUMMARY

. Over six years of experience in Information Technology with emphasis on

Quality Assurance/Software Testing, Business Analysis, Verification and

Validation, Manual Testing, and Automation Testing of Web based and

Client/Server Applications.

. Excellent working knowledge of Software Development Life Cycle (SDLC)

and Software Testing Life Cycle (STLC) to ensure good quality control.

. Experience in gathering Requirements, Analysis, Design, Development,

Implementation, and Testing in accordance with Software Quality

Standards, Procedures, and Methodologies.

. Expertise in reviewing and analyzing Business Requirement

Specifications, and responsible for developing Test Objective,

Strategies, Scope, Test procedures, and Test Matrices (RTM) for both

Manual and Automated Testing.

. Good experience in Test Plan Reviews, Test Case Preparation, Test Case

Execution and Test Reporting.

. Experience in using Test Director, Quality Center (QC/ALM), and Quick

Test Professional (QTP) for Test Management and Defect Tracking &

Reporting.

. Well versed with Defect/Bug Life Cycle.

. Performed various types of testing, such as Smoke Testing, Sanity

Testing, Functional Testing, Black Box Testing, Cross Browser Testing,

System Testing, Security Testing, Regression Testing, and User

Acceptance Testing (UAT).

. Solid Back End testing experience by writing and executing SQL Queries,

Nested Queries, and Joins (Self, Cartesian, Inner, Outer) for Oracle

and SQL Server Databases.

. Good knowledge of CMMI levels, Six Sigma Initiatives, and ISO

Standards.

. Highly motivated self-starter with ability to work independently and

collaboratively.

. Result oriented, committed, and hard working with passion and curiosity

to learn new technologies and undertake challenging tasks.

EDUCATION

Master of Engineering, NJIT

CERTIFICATIONS

ISTQB Certified

STATUS

United States Permanent Resident (Green Card)

TECHNICAL SKILLS

Operating Systems Windows 95/98/2000/NT, XP, Unix

Defect Management Tools Test Director, Quality Centre/ALM, QTP,

Bugzilla, Rational Test Suite

Programming Languages C, C++, C#, SQL, JavaScript, VBScript,

and Framework ASP.NET, VB.NET

Microsoft Office Word, Excel, PowerPoint, Outlook

Markup Languages HTML, XHTML, DHTML, XML, CSS

Databases MS Access, MS SQL Server, ORACLE

Version Control Microsoft Visual SourceSafe, Microsoft Visio,

Rational Clear Case

Web Browsers Internet Explorer, Netscape, Mozilla Firefox,

Chrome, Safari

Mobile Devices iPad - 2/mini, iPhone, Android Devices

WORK EXPERIENCE

Capital One, Plano, TX

Nov 2012 - Jan 2014

Role: QA Analyst

Description: Capital One is a diversified bank that offers a broad array

of financial products and services to consumers, small businesses and

commercial clients. As one of the nation's top 10 largest banks based on

deposits, Capital One serves banking customers through bank locations

primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia,

and the District of Columbia. Working mainly on web-based interface

applications (Approval Code Experience/Dealer Locator) with various

features of online services for customers, such as applying for loan pre-

approval and selecting dealers based on locations.

Responsibilities:

. Implemented Software Quality Assurance (SQA) development policy - Agile

Methodology.

. Closely interacted with designers/product owners and software

developers to understand application functionality.

. Assisted QA Team Lead in writing the detailed Business Assurance

Strategy (BAS) Test Plan document.

. Utilized Mercury Interactive Quality Center (ALM) as a test management

tool for planning, creating test cases, executing, and for defect

tracking and reporting.

. Performed detailed Functional testing and GUI testing for checking

functionality and security during various phases of development of the

application.

. Performed Regression testing manually to make sure that the bugs have

been fixed and the application is running properly for every new build.

. Performed back-end testing on the Oracle database by writing SQL

queries and executed SQL scripts for data validations.

. Participated in weekly meetings (Story Pointing, Sprint Planning, and

Sprint Retrospective) with the management team.

. Uploaded business requirements, test scenarios, test cases, and defects

from MS Excel to QC.

. Modified and maintained test cases due to changes in the requirements.

. Defects were tracked and prioritized using Quality Center-ALM (involved

in tracking, reviewing, analyzing, and comparing bugs).

. Performed Smoke Testing, GUI Testing, Regression Testing, Cross

Browser, and Mobile Device Testing.

. Responsible for weekly status reports/updates showing the progress of

the application under testing in weekly team meetings.

. Environment: Quality Center - ALM, Oracle, Windows XP, HTML, CSS, MS

Office Suite, Browsers: Internet Explorer, Firefox, Chrome, Safari, and

Mobile Devices: iPad, Android, iPhone.

MBFS, Dallas Fort Worth, TX

Jan 2012 - Sep 2012

Role: QA Analyst

Description: Mercedes-Benz Financial Services is one of the leading

captive financial services providers in the world. It provides financing

for automotive and commercial vehicle dealers and their retail consumers

in the United States, Canada, Mexico, Brazil and Argentina. The business

unit provides financing in the luxury car market for dealers' inventories

and retail customers. Worked mainly on an online account module that had

various features of online services for customers and dealers. The

website provides secure services to customers where in customers would

log in to their account to perform various tasks such as check the

availability of service, ordering, managing, upgrading the service,

paying for the service, taking live technical support and making

decisions.

Responsibilities:

. Analyzed the business requirements and functional specifications and

participated in high level design sessions.

. Development of overall Test Strategies and Test Plans for

Manual/Automation Testing, including definition of test cycles and

schedules, creating test data, executing test interfaces, and

documenting.

. Involved in preparing Requirement Traceability Matrix (RTM) to

establish traceability between requirements and test cases.

. Involved in writing and executing test cases manually and tracking

defects in Quality Center (QC).

. Developed and executed automated test scripts using VB Script and Java

Script for Functional and Regression testing using Quick Test Pro.

. Developed and executed SQL scripts for data validations.

. Uploaded business requirements, test scenarios, test cases, and defects

from MS Excel to QC.

. Modified and maintained test cases due to changes in the requirements.

. Defects were tracked and prioritized using Quality Center (involved in

tracking, reviewing, analyzing, and comparing bugs).

. Performed Smoke Testing, Security Testing, GUI Testing, and User

Acceptance Testing.

. Responsible for weekly status reports/updates showing the progress of

the application under testing in weekly team meetings.

. Environment: Quality Center, Quick Test Professional, MS SQL Server,

Windows XP, .NET Framework, C#, JavaScript, VBScript, HTML, MS

Word/Excel.

Chase Bank, Coppell, TX

Oct 2010 - Jan 2012

Role: QA Analyst

Description: Chase Bank, a leading financial service institution,

provides full banking services on the Internet with online payment,

online transfers, and integrating different types of accounts. The

website provides secure services to customers wherein customers would log

in to their account to review and perform various tasks and also avail

other financial services. The main purpose of the project was to build

the web based application by providing state of the art online banking

experience.

Responsibilities:

. Closely interacted with designers and software developers to understand

application functionality

. Assisted QA Team Lead in writing the detailed Test Plan from business

requirement document and functional specification document.

. Analyzed application to find which part can be automated and which can

be manually tested.

. Utilized Mercury Interactive Quality Center as a test management tool

for planning, creating test cases, executing, and for defect tracking

and reporting.

. Partly involved in uploading QTP test scripts into Quality Center for

automation.

. Performed detailed Functional testing and GUI testing for checking

functionality and security during various phases of development of the

application.

. Performed Regression testing manually to make sure that the bugs have

been fixed and the application is running properly for every new build.

. Performed back-end testing on the Oracle database by writing SQL

queries.

. Participated in weekly meetings with the management team and

walkthroughs.

. Actively involved in User Acceptance Testing, explained to the end-

users about the testing methodology to get various data points from

different interfaces.

. Prepared status reports every week which includes Revision History,

Test Case Status, Issues, and Defects.

. Environment: Quality Center, Quick Test Professional, Oracle, UNIX,

JavaScript, XML, XHTML, IIS, Internet Explorer.

PROGRESSIVE INSURANCE, CLEVELAND, OHIO Feb

2010 - Sep 2010

Role: QA Analyst

Description: Progressive group of companies is one of the top providers

of auto insurance. The application being tested was a web-based

application, using which customers could generate quotes, purchase a

policy, change a policy, and make payments. Also, the system allows

generating quotes for a prospective customer depending on their loss and

the coverage of the insurance.

Responsibilities:

. Participated in Requirement Analysis, Business Analysis, and Use-Case

Analysis

. Interacted with business managers and technical development teams to

analyze and document the user requirements.

. Developed Test Plan, Test Cases, Test Scripts, Test Scenarios, and Test

Data. Maintained Requirement Traceability Matrix (RTM) for testing the

functionality, GUI, Security, and Usability Testing using Quality

Center.

. Performed Validation Testing, System Testing, Functional Testing,

Regression Testing, Security Testing and UAT.

. Validated the User authentication and Functional testing of the

website.

. Performed backend testing to test the validity of the data in the

reports using SQL queries.

. Tested the web site for broken links in different browsers such as

Internet Explorer, Netscape Navigator.

. Actively participated in the release meetings in the absence of QA

leads.

. Worked with a team of software engineers developing business analysis

tools in an n-tier/object oriented environment.

. Environment: Quality Center, Quick Test Professional, MS SQL Server,

Windows NT, JavaScript, VBScript, Web Services, I.E 6.0, and Netscape

7.1.

CENTURY TEL, MONROE, LA

Jul 2008 - Jan 2010

Role: QA Analyst

Description: CenturyTel is one of the leading Telecommunication companies

based in Monroe, LA. It provides communication solutions to consumers

as well as businesses. It uses Amdocs-Ensemble billing platform to take

care of its billing needs and customer care. This application provides

easy access to agents of the company to fetch the information of any

existing consumers. This project consists of two different applications

namely Interactive Care and Citrix. Interactive care is the application

used by all the agents of the company as a communicator/interface between

the departments and Citrix provides the billing information.

Responsibilities:

. Implemented Software Quality Assurance (SQA) development policies, test

procedures and testing methodologies.

. Created the test strategy document that defines the test environment,

phases of testing, entrance and exit criteria into different phases of

testing, and resources required for conducting the effort.

. Reviewed designs and specifications and developed test scripts and test

cases.

. Executed test scripts that are automated under various business process

testing.

. Executed test cases including black box testing.

. Performed Functional, Integration, and Regression testing. Metrics were

viewed, results were analyzed, and defects were tracked.

. Used Test Director as a test management and defect-tracking tool and

documented defects.

. Performed data validation for data flow from front end to back end.

. Status updates of the defects were timely scheduled with the

Development Team and arranged meetings to discuss discrepancies

identified during testing and performance enhancements.

. Environment: Test Director, DB2, Bugzilla, Visual Basic 6.0, Windows

2000, MS office Suite.

Kaiser Permanente Springfield, VA

Jun 2007 - May 2008

Role: QA Analyst

Description: Electronic Health Record is a web portal for patients to

view their medical profile online. This web based project provided

patients to view, change, or delete their appointment times. Patients are

able to renew their prescriptions and change their insurance

types/carriers online. They also have the flexibility to view and save

their medical history for the past 5 years. A variety of types of

healthcare-related information may be stored and accessed in a user-

friendly easy-to-use manner. This application not only believed to

increase physician efficiency and reduce costs but also promote

standardization of care.

Responsibilities:

. Involved in complete Software Development Life Cycle (SDLC).

. Analyzed the user requirements and interacted with system architect,

developers and business users.

. Developed test plans, test cases, and test scenarios using the Test

Director and prepared test data.

. Executed Manual Test Cases by using positive and negative data inputs.

. Performed data integrity by executing SQL statements and manually

verified the contents.

. Analyzed and reported the defects, emailed notifications to the

developers using Bug reporting tool.

. Interacted with system operators to take their feed back during user

acceptance testing and involved in UAT testing and Implementation.

. Participated in Walkthroughs and Defect report meetings periodically.

. Documented all the development work submitted to the client in a report

format.

. Environment: Test Director, MS Access, Windows NT, XML, DHTML, I.E.,

Mozilla Firefox, and Rational Test Suite

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