Customer Service Data Entry

E BONY H ARRIS

* * ** * * d C a r r i a ge L n ., A l ex a n d r i a, VA 2 2 315

( 6 7 8 ) 5 5 7 5 8 1 9 • K O K U TA N 2 3 8 4 @ YA H O O . C O M

POSITIONS OF INTEREST

BU S I N ES S / AD M I N I S T RAT I V E / AC C OU N T M A NAG E M E N T / P RO J EC T M A N AG E M E N T / I N T E RN AT I ON A L

A F FA I R S

PROFESSIONAL PROFILE

I have been awarded an Associate’s Degree in Business Administration, 2012. I am studying toward the completion of a

Bachelor’s degree in Business Administration and International Business (June, 2014). I have the ability to learn new skills

with ease. I am an effective and efficient worker with the ability to multi task. My dedication and work ethic makes me a

valuable asset to any organization I represent.

SUMMARY OF QUALIFICATIONS

Associates Degree in Business Administration

Talented at prioritizing responsibilities and achieving goals.

Self starter with capacity to work well under pressure and with minimal supervisions.

Flexibility to successfully handle multiple and emerging responsibilities.

Experience with the keyboard, Microsoft Excel, Outlook, Word, PowerPoint and Publisher.

Excellent research skills and data entry

Skilled in filing, copying, faxing, and customer service.

Developed a marketing plan, designed presentations, able to draft reports

PROFESSIONAL EXPERIENCE

Hertz Rental Car Arlington, VA Sales and service Associate O C T . 201 2

PRESENT

Supporting achievement of location sales and margin goals.

Ensuring a positive customer experience by effective management of rental process to complete contracts.

Supporting and servicing accounts (body shops, car dealerships, etc.)

Maximizing margin by up selling customers to higher priced services

Protecting company assets through adherence to company policies and procedures.

Solving billing issues, processing payments and data entry

Cleaning and servicing vehicles to current audit/quality

American Aid of Humanity Alexandria, VA VOLUNTEER J A N . 2 01 2

PRESENT

Facilitated administrative work such as data entry and prepared correspondence

ASSISTED THE DIRECTOR WITH DIFFERENT NONPROFIT PROGRAMS

AIDED UNDERPRIVILEGED CHILDREN WITH MATH, SCIENCE ENRICHMENTS

Stay Lodge Extended Stay Hotel Woodstock, GA FRONT DESK AGENT J U N E 2011

J A N . 2 01 2

Finance management / adhering to policies and procedures

Provided guest assistance and customer care

PROVIDED, ANALYZED AND RECONCILED ESSENTIAL REPORTS

ASSISTANCE TO SUPERVISOR/TRAINED NEW MANAGEMENT

FACILITATED MARKETING STRATEGIES FOR THE HOTEL

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY ATLANTA, GA ASSOCIATES DEGREE DEC. 2012

AMERICAN INTERCONTINENTAL UNIVERSITY

MAJORING IN BUSINESS ADMINISTRATION AND INTERNATIONAL BUSINESS BACHELOR’S DEGREE JUNE 2014

REFERENCES VAILABLE UPON REQUEST

A

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