Manager Sales

THOMAS R GALI 716-***-****

**** ***** ****, ********, ** 14094 *******@*******.***

Professional Summary:

Detailed-oriented manager with proven success in delivering sustainable results. Expertise include:

• Product Management • P&C Insurance • Project Management

• Healthcare • Performance Metrics • Financial Analysis

• Compliance • Underwriting • Operations

Experience:

CDPHP- Capital District Physicians Health Plan, Albany, NY

9/13 to present

Medicare Product Manager

Responsibilities:

• Manage Medicare products and projects including; defining the product direction,

project tasks, marketing strategy, rate filings, third party partners and audit process

to verify compliance to both CMS/DFS regulation.

• Lead projects requiring managing cross-functional teams in sales, member services,

claims, IT, legal, communications and actuarial to ensure effective deployment of

products across the organization.

• Perform product analysis in order identify key performance metrics impacting

profitability, growth and member retention. Including creating product reports and

presenting findings to stakeholders.

• Direct resources in implementing products via online private exchanges. Including

supervising system design, product offerings and broker contracts.

• Develop business cases, create business requirements and research root causes

issues including implementing any needed corrective action.

Merchants Insurance Group, Buffalo, NY

3/08 to 9/13

Product Specialist ll

Responsibilities:

• Managed homeowner, personal auto and umbrella product lines. Including defining

pricing strategy for assigned territories, underwriting appetite, new product

development, market research and compliance.

• Performed product management duties consisting of analysis on all aspects of the

product life cycle including; rating, issue, underwriting, claims and distribution.

• Directed multiple strategic projects requiring cross department coordination.

Including verifying tasks are completed on time, questions resolved and final

deliverables meet design specifications.

• Analyzed loss ratio results, new business conversion, retention, premium growth and

agent performance in order to formulate corrective action plans where necessary.

This included communicating to senior officers, stakeholders and brokers regarding

any subsequent business impact.

• Contracted with third party vendors in order to improve risk selection. Including

leveraging credit, comparative rater and third party data. Created business

requirements, QA testing and resolved system performance issues.

GEICO

10/04 to 3/08

Underwriter

Responsibilities:

1.Analyzed new and renewal personal auto business to verify accurate rating,

pricing and acceptability to company underwriting guidelines.

2.Investigated fraud activity in order to expose premium leakage. Including rate

evasion, undisclosed operators and commercial use of vehicles.

1. Responded to policyholder inquiries regarding coverage concerns.

2. Created department performance reports and conducted audits.

3. Trained new hires and conducted learning sessions for colleagues.

Adelphia Communications

10/00 to 3/04

Producer & On-Air Talent

Responsibilities:

4. Produced national sports talk programming for both television and radio.

5. Hosted radio sports talk programming and performed live interviews.

6. Partnered with sales to develop sponsorship and promotional opportunities.

7. Managed website design and content.

8. Moderated company and community events on behalf of the station.

Education:

Buffalo State College, Buffalo, NY

Bachelor Degree in Communications

Product Management Academy Certification

Experienced with the following computer applications:

• • •

Word Excel Access

• • •

PowerPoint Showcase Query COGNOS

• • •

SharePoint CRM AS/400

• • •

FACETS Visio MS Project

References available upon request.

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