Customer Service High School
Resume:
Delijah C. Walton
King George, Virginia, 22485
*******.******@*********.***, ********@***.***
Experienced inter-personal communicator offering a diversified skill set combining creativity,
coordination, leadership and team work. Known for high enthusiasm in customer service and the
utilization of upsell and cross-sell techniques to increase profits.
Key Skills
• Communication- capacity to engage with cross-functional groups while giving and receiving
constructive feedback; ability to interact with customers through mobile as well as face to face
communication; seasoned nonverbal communication and listening skills incorporating eye contact
and body language
• Leadership- experience managing people, meetings and presentations while delegating and
overseeing group tasks; youth leadership positions including Class President, HOBY youth
leadership representative, Student of the Month, Co Editor and Chief of Newspaper, sports
captain: varsity sideline and competition cheerleading, varsity winter and spring track
• Planning and organization-experience coordinating projects and reaching deadlines with strict
time constraints; creativity with high attention to detail; effective prioritization skills and ability
to perform under pressure
• Teaching- effective mediation and tutor skills, focusing on qualitative versus quantitative
information, lead peers to an increase in test scores
Work Experience
Subway Team Member, Subway LJW Incorporated
Dahlgren, VA July-November 2013
• Rewarded top employee in creating store upsells, facilitated the improvement of weekly quotas
for products sold and store earnings by promoting targeted items and specials, aided customers
with purchases, handled money, assisted in restaurant appearance, closed and opened restaurant
Arby’s Crew Member, Arby’s
Dahlgren, VA July-December 2011
• Used upsell and cross-sell techniques to increase purchases, promoted specials, handled money,
aided in restaurant appearance
Education
• Bachelors of Science, Biology, Dean’s List, Cum Laude (2011-2013)
Virginia Commonwealth University College of Humanities and Sciences, Richmond VA, 23284
• Biology Studies, Dean’s List (2009-2011)
Hampton University, Hampton VA 23669
• Advanced Studies Diploma (2005-2009)
King George High School, King George VA 22485
Volunteer Work
2009-2013
• Raised funds for Diabetes Awareness, Breast Cancer Awareness, Relay for Life, and AAU
baseball team
• Served as a non-profit tutor for peers in various subjects
Curriculum Vitae
Delijah C. Walton
7556 Mattaponi Lane
King George Virginia, 22485
*******.******@*********.***, ********@***.***
Education
• Bachelors of Science, Biology, Cum Laude, Virginia Commonwealth University College of
Humanities and Sciences, 2013, Richmond VA, 23284
• Biology, Hampton University, 2009-2011, Concentration: Biology, Hampton,VA 23669
• Advanced Studies Diploma, King George High School, 2009, King George VA, 22485
Research/Training experience
• Extraction and Purification of Human DNA. Spring 2013. Guided group experiment and training
of equipment and processes. Chelex-100, Qiagen, and FTA comparison. Amplification of six STR
loci plus amelogenin with ABI Cofiler multiplex kit. CE, spectrophotometry, RT PCR techniques.
Gene Mapper ID v 3.2 software analysis of alleles. Richmond VA, VCU Forensics Lab.
• DNA Barcoding and Phylogenetics. Fall 2012. Guided experiment and training of equipment and
processes. Isolation and cloning of extracted plant tissue DNA. Use of DNA barcoding techniques
followed by Phylogenetics to identify the homology of 9 sequences with organisms used in the
experiment. Richmond VA, VCU Biology Capstone Lab.
• Grey Water Effects on Mung Bean growth. November 2012. Group experimentation. Results
showed that plants watered with grey water mixed with bleach experienced the highest growth
rate, followed by plants water with phosphate free detergent, environmentally friendly detergent,
and the water (control group). Results implied that grey water may have a positive effect on mung
bean growth. Richmond VA, VCU Biology of Seed Plant.
• Effects of heavy traffic and soil compaction on Mung Bean growth. September 2012. Group
Experimentation. Results indicated that heavy soil compaction caused stress to plants resulting in
slower growth rates. Richmond VA, VCU Biology of Seed Plant.
• Research the Ecosystem of Virginia Quercus. Spring 2009. Collection and identification of
lichen, insects, gall balls and other specimen located on tree. Hampton VA, HU.
Certifications/Honors
• Virginia Commonwealth University, Bachelors of Science, Biology, Deans List, Cum Laude
2011- 2013.
• Hampton University, Deans List, 2009-2011.
• Student Journalism Award, 3rd. 2009.
• Advanced Studies Diploma, KGHS 2009. Honor Roll, 2005-2009., Student of the Month, April
2008, Coaches Award, 2007-2009.
Presentations
• Stem Cell Presentation (December 2012) emphasis on types of stem cells, methods in stem
cell research, stem cell results, pros and cons of stem cell use, alternate stem cell sources,
highlights in stem cell history.VCU, Bio Capstone, Richmond VA, 23284
• Comparing murder rates across 25 different cities in America. (December 2012) influence
factors and predictors included percent of people below poverty, median household income,
percent of people 25+ with a bachelors degree, and overall city population; ANOVA comparison.
VCU STAT 314, Richmond VA, 23284.
• Grey Water Effects on Mung Bean.(November 2012). VCU, Biology of the Seed Plant. Richmond
VA, 23284
• Comparison of Deaths and Different Time Periods in Hollywood Cemetery (November 2012).
One way ANOVA and Tukey-Kramer Multiple Comparison tests. VCU STAT 314, Richmond VA,
23284
• Cnemidophorus Neomexicanus. Lesbian Lizard, New Mexico Whip tail (Fall 2010): emphasis on
Parthenogenetic reproduction and mating courtship effects on egg production. Hampton
University, Oral Communications Hampton VA, 23669
Leadership Positions
• Group Leader for research projects. Responsibilities included: assigning and monitoring tasks,
creating meetings, constructing final versions of datum, leading in group criticism discussions,
determining presentation order. 2009-2013.
• Class President, HOBY youth leadership representative. 2006-2007.
• Student of the Month. April 2008.
• Co Editor and Chief of Newspaper. 2006-2009.
• Captain for sideline and varsity cheerleading, winter and spring track. 2005-2009.
Seminars/ Presentations Attended
• Aviation presentation. Fall 2010, Virginia Air and Space Center. Hampton VA, 23669
• Graduate Research Presentations. Spring 2013. Developmental Biology Students. Virginia
Commonwealth University. Richmond VA, 23284.
Community Service
• Raised funds for Diabetes Awareness, Breast Cancer Awareness, Relay for Life
Served as a non-profit tutor for peers in math and science courses. 2009-2013.
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