Customer Service Sales
Resume:
LaTonya Bogans
Richmond, VA 23294
*******@*******.***
CUSTOMER SERVICE PROFESSIONAL
More than 13 years’ successful experience in customer service and support
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Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both Microsoft Excel,
WordPerfect, Microsoft Word, Aspect System, Soft Phone
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
Increased customer satisfaction by 20%, from 72% to 94%.
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Synopsis of Achievements
1. Establish initial account receivable ledger for daily payments
2. Proactive planning led to notable increase in morale for my team
Wells Fargo Bank, N.A., Richmond, VA 2011 present
Employment
Phone Banker II
1. Support sales reps in opening new accounts and
upgrading existing service.
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
Associated Insurance Systems Inc, Richmond, VA 2000 2011
Client Support
1. Greeted customers and answered multi line phone
system
2. Interviewed and hired staff
3. Helped to coordinate group benefits
4. Served as personal assistant to owner of agency
5. Processed accounts payable and receivables, reconciled
bank account and commission statements
6. Helped to resolve customer issues regarding auto, home,
and commercial insurance issues
Varina High School, Richmond, VA 2000
Education
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