Sales Insurance

702-***-**** **********@*****.***

ANGELA LIPPARELLI

Objective

Committed to professionalism; highly organized, work under strict deadline schedules

with attention to detail; have excellent written and verbal communication skills

Employment

09/20/2010-Present AAA Insurance Company, Las Vegas, NV

Sales and Service Associate

Understand, promote, and generate referrals for promotions, product and services to

achieve both individual and departmental goals and objectives, while turning

customer obstacles into mutually achieved successes.

Handling billing questions/concerns and take payments

Resolve and handle Department of Motor Vehicle transactions.

Accurately document customer outcomes so that progress and status can be tracked.

Any other insurance sales support tasks deemed necessary by management.

01/04/01-10/07/08 Leavitt Insurance Agency, Las Vegas, NV

Account Administrator

Acted as liaison between the Executive and others.

Reviewed, analyzed and/or responded to or refer telephone calls, correspondence, and

documents.

Supervised and trained junior level administrative staff.

Demonstrate resourcefulness, the skill to prioritize and multi-task, the ability to work

well under pressure, and the initiative to act with purpose to resolve issues.

Complete all assignments and tasks in a timely manner with little or no supervision or

direction.

Maintained excellent skills in oral and written communication, listening and

comprehension, and interpersonal relationships

10/04/02-12/15/03- Household Credit Services, Las Vegas, NV

Account Representative

Sold product and place customer orders in computer system.

Provide customers with product and service information.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Complete call logs and reports.

Research billing issues.

Recognize, document and alert the supervisor of trends in customer call

CERTIFICATES AND LICENSE

Resident Producer Casualty/Property

Fundamentals of Flood Insurance

Resident Motor Club Agent

EDUCATION

1982-1987-University of Nevada Reno, Reno, NV

BS in Elementary Education

PERSONAL REFERENCES

Lydia Murphy-702-***-****

Tracie Rogers-702-***-****

Kimberly Yusunas- 702-***-****

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