Customer Service Manager
Resume:
Objective
Obtain a key role in Warehouse Operations Management that will help take an
organization to the next level utilizing my skill set, experience and
education as well as solid work ethic.
Experience
1 Pride Air Conditioning & Appliance - Warehouse Manager 05/2013 -
present
Manage parts / equipment stocking levels to support Air Conditioning,
Plumbing & Appliance service.
Develop inventory cycle count program and fleet inventory program to ensure
inventory accuracy.
Manage team of warehouse associates in fleet stock replenishment, sourcing
equipment for new air conditioning installs.
Identify areas of opportunity in WMS and work with programers to develop
solutions leading to increased efficiency.
Interview, hire, train warehouse support staff.
2 Security Moving & Storage - Operations Manager 08/2011 - 12/2012
Schedule / coordinate packing, loading and moving of clients worldwide.
Maintain secure storage and accountability of client assets through WMS
using daily cycle count program.
Schedule full time and temporary warehouse staff as needed to support
shipping and receiving operations.
Manage payroll according to monthly / annual labor budgets.
Facilitate JIT material ordering to support on going projects and maintain
monthly / annual material budgets.
Maintain fleet and facility maintenance schedule.
3 Fortessa - Inventory Manager 05/2005 - 06/2010
Managed 3 warehouse locations in support of pick / pack operation.
Establish Min/Max levels based on inventory turns to ensure proper stocking
levels to meet sales goals.
Implementation and training of RF Bar Coding and warehouse management
system.
Established cycle count program to ensure real time inventory accuracy of
over 2500+ sku's.
Responsible for establishing detailed operational procedures and setting
production standards to meet organizational goals while maintaining annual
operational budget compliance.
Establish / maintain vendor relations for equipment and facility
maintenance as well as warehouse materials.
Provide detailed monthly operations production reporting.
CL Barnes Furniture - Warehouse Operations Manager
10/2001 - 05/2010
Schedule and route furniture delivery in support of 8 retail locations.
Oversee the receipt and staging of customer deliveries as well as line
inspection of furniture prior to loading.
Managed customer service team to resolve any delivery related issues.
Coordination of retail store display swap outs.
Design and supervision of new warehouse facility construction and warehouse
management system implementation.
Worldcom - Logistics Manager III
4/1992 - 10/2001
Managed inventory asset tracking for central campus facility as well as 7
remote contractor warehouses and global POP locations.
Interface with sales and engineering groups to review current / future
projects to ensure proper on hand inventory to support company goals
Interface with sales and installation teams to ensure timely procurement
and delivery of assets to support the growth of the Worldcom data network.
Establish RMA process flow through engineering department to ensure proper
testing and deployment of replacement equipment.
Skills
Recruit, hire, train and provide annual staff evaluations.
Establish operational procedures and production standards that ensure a
lean and efficient labor force.
Well versed in facility and equipment maintenance requirements.
Ability to establish and maintain vendor relations for equipment and
facility maintenance requirements.
Experienced in fleet maintenance standards.
Proficient with MS Office and a wide range of WMS MRP and ERP environments.
Ability to handle all staffing requirements as well as annual performance
reviews.
Establish customer service standards related to RMA
Awards & Achievements
Army Achievement Medal for Meritorious Service - US Army - Republic of
Korea
Army Achievement Medal for Meritorious Service - US Army - Ft. Campbell KY
Honorable Discharge - US Army
Good Conduct Medal - US Army
AS Business Administration - Northern Virginia Community College
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