Customer Service Manager
Resume:
Fabiana Ospina
Lake Park, FL *3403
*************@*****.***
Communication Skills
In Person:
Fluent in both Spanish and English
On The Computer:
Skilled at Excel, Microsoft Word, Powerpoint, Adobe, and MS Outlook
Formal Education
Jupiter Community High School
2009 2012
Volunteer Work
Girl Scouts of America, Hibel Museum of Art, Peggy Adams Animal Rescue League
Experience
Imani Givertz Apparel, Jupiter, FL
Receptionist, 2009 2011
Increased sales volume by 55% in less than two years. Designed more attractive merchandise presentation
strategies and special marketing ads, resulting in increased profits. Responsibilities included purchasing
inventory, merchandising, customer service, filing, faxing, and light creative design work.
Starbucks, Jupiter, FL
Barista, May 2012 November 2013
Selling over $450 dollars worth of merchandise in the span of one month, consulting with others to fulfill
customer's needs and wanted objective; overall satisfaction of the consumer. Work requirements include:
being prompt, well kempt, and working under stressed environments with limited time, having an upbeat
personality, working in tight spaces, and working well with others.
Uni K Wax Center, Jupiter, FL
Receptionist, December 2013 Present
Daily duties include, but are not limited to, greeting customers, answering phones, booking appointments,
checking in/out, keeping organized, having an eye for detail, and strong customer service skills paired with
even stronger communication skills.
References
Olivia Parrone, Shift Manager at Starbucks
207 Woodbrigde Drive, Jupiter, FL, 33458
Melina Rodriguez, Manager/Owner at Uni K Wax Center
2525 Military Trail, Jupiter, FL, 33458
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