Customer Service Sales

Rochelle Semiens

***** *********** #**** ? Houston, TX 77077 ? 713-***-**** ?

********@*****.***

PROFESSIONAL OBJECTIVES

Talented and company-oriented professional with diverse background and

progressive responsibility supporting operations seeking a position which will

utilize my superb communication skills and analytical abilities. Excellent

research skills and detailed-oriented with a proven record of completing

projects without compromise to quality. Recognized by supervisors and

colleagues for strong knowledge base, flexibility, and ability to provide

creative solutions to complex issues.

SUMMARY OF QUALIFICATIONS

Extensive client relations and customer service experience in the wireless

communication industry

Excellent problem solving skills

Ability to multi-task and work well in a fast paced environment

KEY SKILLS

Problem Resolution Client R elations

Organizational Abilities Communication Skills

Detailed Oriented Analytical Skills

PROFESSIONAL EXPERIENCE

AT&T Town and Country

Retail Coordinator 4/2011 - 10/2013

Mentored sales associates to ensure offers and promotion are executed

effectively

Trained personnel by conducting workshops, seminars and computer based

/computer aided training

Handled all administrative aspects of sales including completion of contracts

and warranties

Met all sales objectives and maintain strong knowledge of all products and

services

XL Parts Distribution (Corporate Office)

Purchasing Analyst 5/2010 - 4/2011

Evaluated bids and proposals against requests.

Researched, monitor and maintain pricing updates

Maintained controls for all outgoing and incoming correspondence on each

assigned order

Initiated follow-up actions with the vendors and internal employees

Negotiated services and goods

Service Corporation International / Resource Staffing

Purchasing Specialist 10/2009 - 1/2010

Handled order fulfillment issues and responsible for troubleshooting orders

Managed capital expenditure authorization process

Prepared purchase orders for supervisory approval

Collected and verified vendor information to ensure timely payments

Verizon Wireless Communications 1998-2008

Procurement Specialist 2/2005-5/2008

Purchased wireless devices and Blackberry license on behalf of sales team

Negotiated roaming service agreements and other technical services with

venders

Completed and tracked purchase orders and change orders

Investigated and reported unauthorized purchases to department manager

Maintained Per Diem accounts by increasing/decreasing purchase limits as

needed

Verizon Wireless Communications

Project Coordinator 5/2003- 2/2005

Created "Best Practices" a peer to peer coaching program designed to address

performance based issues. As a result of this program, representative

performance improved within one month

Prepared and analyzed call quality reports for management review

Recruited internal and external associates for offline projects

Oversaw new hire orientation; distributing benefit information and collecting

new employee data

Scheduled confidential employee meetings, appointments, and conference calls

Coordinated speech engagements, meetings, special activities and workshops

Handled travel arrangements, hotel accommodations, and expense reimbursement

reporting

Verizon Wireless Communications

Lead Consultant 12/1998 - 5/2003

Created a tool (Quick notes) to assist representatives in efficiently

annotating customer files as it pertains to billing and technical issues

Assisted the department supervisor in the training and coaching of junior

representatives

Maintained attendance records and developed attendance incentive program. This

program motivated and reward employees with excellent attendance records

Provided feedback to junior representatives as it pertained to complex

customer issues

EDUCATION

Prairie View A&M University, Prairie View, TX

2012-Present

achievements/ awards

Dress for Success Volunteer

Stellar Performer Award

Perfect 10 Award

Commitment is Key Award

SOFTWARE SKILLS

Microsoft Office Suite, Siebel, Vision, ACCESS, People Soft, WEX, Comdata,

MyTeleco, Orical, SAP

Contact this candidate