Customer Service Administrative Assistant

ROSHAUN JONES

**** **** ******, *** *****, CA ***16

619-***-****, *************@*******.***

SUMMARY

Excellent professional offering 10 years of customer service and business

consulting experience. I'm seeking to obtain the Administrative Assistant

position within Timothystudios Company.

SKILLS AND POTENTIAL VALUE

. Able to manage high volume of clients while maintaining the lowest

cancellation rate

. Excellent communication skills with diverse clientele

. Ability to provide presentations, trainings and informational

orientations

. Experience with providing guidance and insight to assist clients

in achieving business goals

EDUCATION

San Diego City College, San Diego, CA 08/2010-8/2012

WORK EXPERIENCE

Home Media Solution, San Diego, CA 08/2012-1/2014

Business Consultant

. Contact current or perspective clients to determine services and

prepare proposals to address needs

. Conduct market research on clients' key areas to determine best

strategy for website construction and social media promotions

. Maximize clients return on investment by reviewing business trends and

costs versus revenue to determine profitability

. Meet with clients to address concerns related to accounts, support

issues and troubleshooting

. Maintain financial reports and progress reports of accounts across

various systems

Wave Imaging Corporation, Irvine, CA 04/2007-04/2008

Supervisor

. Reviewed images for quality control audit to determine if images are

complete before documents are released onto computer system

. Directed and coordinated employee activities and conferred with other

supervisors to coordinate operations

. Planned and established work schedules, assignments and production

sequences to meet production goals

. Observed employee work and completed daily reports regarding

production flow and errors

Mortgage It, San Diego, CA 07/2005-05/2006

Document Specialist

. Verified all information and documentation requested from

underwriter prior to loan approval

. Ordered appraisals, title and flood reports to expedite loan

process and approval

. Audited loan documents to insure accuracy prior to funding of loan

Litton Loan Servicing, Houston, TX 06/2003-05/2004

B.P.O Processor

. Ordered and reviewed appraisals and updated daily reports for

analysis

. Inputted all approval loan information and documents to be drawn

up and sent out for signatures

. Notified vendors of any corrections prior to final review and

purchase of property

Contact this candidate