Customer Service Manager

kevin huskins

Laurel Bloomery, TN

******@*****.****.*** - 423-***-****

WORK EXPERIENCE

Owner/Manager

highlands xpress lube - Abingdon, VA - February 2013 to October 2013

Responsibilities

Perform all duties of business including purchasing, payroll, paper work, also working in oil and lube – detailing

shop

Skills Used

mechanical skills

Customer Service Representative

officemax - Bristol, VA - July 2010 to February 2013

Responsibilities

• Perform various customer service, such as but not limited to assisting customers navigate through the

OfficeMax website, sign in help such as password retrieval, Maxperks website and account help, order tracking,

and providing 100% customer satisfaction.

• Place customer orders electronically and written.

• Provide customer service via phone, fax, and email.

wharehouse

nn ball and roller - Mountain City, TN - November 2006 to January 2009

Responsibilities

• Packaged and repackaged ball bearings orders to verify correctness for clients ensuring customer satisfaction

and retention

• Labeled and relabeled packages including barcode verification to ensure correct shipping resulting in

customer satisfaction and retention

• Loaded and unloaded deliveries of merchandise coming to and from customers, including the operation of

fork lifts

• Fielded customer complaints and inquiries regarding orders

• Scheduled pick-ups and deliveries; completed and properly filed customer paperwork

EDUCATION

BS in Psychology

Liberty university - Lynchburg, VA

2012 to 2014

aas in human services

virginia highlands community college - Abingdon, VA

2009 to 2012

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