Customer Service Sales

C H R I S T O P H E R C E L I S

**** ******** *** *** *******, TX 78249 210-***-**** acci60@r.postjobfree.com

D A M AG E A P P R A I S E R P R O F E S S I O N A L

20+ years’ experience as a customer service professional providing high customer satisfaction, along

with valued service.

Extensive background with insurance claims, collision damage and repair techniques.

Demonstrated success in material damage appraisals, estimating, and automotive collision repairs.

Appraisal & Customer Service Skills

Analytical Approach Logistics & Coordination Collision & Cost Estimating

Quality Customer Service Assertive Negotiating Skills Service Advisor

Product Pricing Budget & Time Management Highly Motivated

Expense Controls Communication & Interpersonal Skills ICAR Training

Professional Experience

Direct auto insurance San Antonio, TX

Life and Auto Insurance Products

Material Damage Field Appraiser, 2013

Handles all aspects of the field appraisal process. Responsible for writing estimates for repair costs and values on total

losses on damaged vehicles.

Key Results:

Effectively manages multiple work assignments

Coordinates prompt and immediate on site inspections

Prepares written estimates regarding auto damages

Identifies total loss damages and summarizes appraisals according to company guidelines

Determines cost of repairs and types of parts needed for repairs

Tracks estimate completion dates and maintains appropriate cost controls

George’s Body Shop San Antonio, TX

Family owned Collision Repair Center

Manger/Adjuster, 1991 to 2012

Managed an efficient, high volume repair center through productive staffing, cost controls, and quality craftsmanship.

Key Results:

Appraised over 20 cars weekly for collision repairs and provided quality service

Wrote estimates for vehicle damage to include claim processing & insurance coverage

Worked closely with GSA on all estimates and bidding

Managed 10 employees in the collision and refinishing areas of the business

ADP, CCC and Mitchell book estimating knowledge

Worked closely with over 20 vendors and shop suppliers

Jenning’s Anderson Ford Boerne, TX

C H R I S T O P H E R C E L I S

Phone: 210-***-**** Page 2

Ford Automotive Dealership Collision Repair Center

Adjuster/Customer Service Advisor, 2007 2008

Head estimator for State Farm Service 1st as well as managed quality control, built customer relations and helped in the

sale of technician’s time and services.

Key Results:

Primary point of contact for all new and returning service customers, in person or over the phone

Met or exceeded shop goals on a monthly basis by assessing client needs and up selling services

Oversaw Ranch Hand account for all new truck sales to include selling new services and options

Streamlined the parts inventory process for efficiency and cost reduction

Worked closely with Boerne Police Dept on fleet maintenance

Education & Skills

Oliver wendell holmes high school San Antonio, TX, 1991

ADP Certified Computer Estimating

Mitchell Certified Computer Estimating

Microsoft Office – Word, Excel, PowerPoint and Outlook

Fluent in English and Conversational Spanish

Affiliations

Alzafar Shrine Association:

Director’s Staff – Secretary/Treasurer

Membership Recruiter

Texas Shrine Motor Patrol Association:

President – 2012/2013

San Antonio Livestock Association:

Life Member – Special Sales Committee

San Antonio Conservation Society:

Life Member – Booth Chairman

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