Customer Service Sales

Objective

To secure a position with a well-established organization with a stable

environment that will lead to a lasting relationship.

Experience

Mr. Lucky's-Bartender November 2013-Current

Serve drinks

Process transactions

Clean glasses, utensils, bar equipment

Stock bar

Take orders from multiple guest

Mix drinks

Ulta-Prestige Consultant/Manager April 2013-Current

Acknowledge and greet all guests and offers friendly, prompt and courteous

service.?

Inform guests of current promotions, events, and services within the store.?

Routinely does makeup applications, skincare analysis, and product

demonstrations with guests.?

Ensure that all testers within Prestige area are continuously in stock and

maintained in compliance with the hygiene standards.?

Ensure stock is kept full at all times within the prestige categories.?

Ensure all resets and planograms are executed as directed.?

Maintain company visual merchandising standards.?

Promotes and models legendary service; creates a culture of hospitality in the

store and salon

Understands, manages and executes the GEM Program in accordance with company

standards

Builds success through the development and optimization of people

Manage Salon in the absence of the Salon Manager.

Establishes clear goals and objectives to focus the team on achieving superior

results

Provides coaching, training, and feedback to improve associates' performance on

a daily basis

Manages sales floor and drives retail and salon sales by addressing guest

concerns, coaching associates, and maintaining loss prevention guidelines

Communicates corporate directives on a daily basis

Demonstrates knowledge and passion for company products and services

Addresses all guest concerns and questions promptly and with professionalism

Recruits, interviews, and hires non-management staff in accordance with company

hiring policies and procedures, and using an online application tool

Supervises the management of the POS system and approves all cash wrap

management, cash auditing, and tip reporting

Ensures all company policies, standards, and procedures are consistently

followed

In the absence of general manager, facilitates and leads non-management new

hire orientation, all store internal and external sales and product training

and education, and oversees the completion of learning maps

Maintains accountability for sales floor leadership, using key business and

financial indicators to monitor individual and team progress

Maintains accountability for analysis of sales and operational compliance

Ensures maintenance of store including cleanliness and overall esthetics

Protects assets of Ulta through guest service and operational processes,

inclusive of all loss prevention audit criteria and sales floor leadership

Freelance Make-up Artist February 2011-Current

Apply makeup to clients

Work with clients to create various looks.

Apply makeup for big events including weddings, funerals, holidays, and

outings.

Apply touchups as necessary.

Use photographs or models for reference when consulting with clients on ideal

look.

Purchase cosmetics and applicators Ensure makeup looks natural and well-applied

under different lighting.

Match skin color to color palettes to determine best looks.

Teach makeup application to clients.

Suggest skin care routines.

Work quickly and accurately under pressure.

Practice efficient and effective safety and sanitary standards

P

Sports Authority-Softlines Manager September 2011-February 2013

Training new associates

Handling cash office which includes preparation of tills, opening, and closing

store

Developing schedules for the Apparel and Footwear departments and monitoring

payroll on a daily basis to ensure payroll plans are met

Managing the performance of the Apparel and Footwear departments to meet sales

and margin goals

Upholding Company standards for merchandise presentation and ensuring freight

is out in a timely manner

Participating in the recruiting, interviewing and hiring for hourly and

salaried associates in the Softlines area

Issuing appropriate counseling and disciplinary action to those associates who

fail to meet our performance standards

Ensuring compliance to all guidelines involved with safety, loss prevention and

cash handling procedures

Sports Authority-Customer Service Lead February 2009-September 2011

T Handling clerical work and ensuring they are efficiently done

Answering phones

Greeting customers and resolving customer issues

Training new associates

Handling cash office which includes preparation of tills, opening, and closing

store

Efficiently and Effectively Assist Customers through Check-Out and Returns

Possess sales skills necessary to sell add-on merchandise and service plans

Red Lobster-Server November 2007-July 2008

Greeting Customers

Serving guests

Guide guest through menu

Suggestive selling through add-ons such as drinks, appetizers, or desserts

Provide exceptional customer service

Education

Miami Southridge Senior High August 2003-May 2007

High School Diploma

References

References available upon request.

Contact this candidate