Katrina L. Gates

***** ********* *****• Alpharetta, GA 30004

678-***-****

acci52@r.postjobfree.com

Summary of Qualifications

• Track record of assessing system/network availability, security, and data integrity to identify,

manages, and reduces risks and ensures general compliance.

• Background in all stages of EDI, including planning; study, evaluation, and testing of controls;

reporting; and follow-up.

• Strong analytical and research skills, Excellent oral and written communication skills, Superior

interpersonal skills and organization skills, Excellent ability to deal with confidential and

sensitive information

.

Experience:

GXS, Alpharetta GA 2010 - Aug 2013

Senior EDI Systems Analyst-

• Working Knowledge of EDI standards and transactions

• Understanding of value added networks

• Conduct initial kick-off meeting to determine project scope, validate Statement Of Work and set

client expectations

• Coordinate VAN notifications and manage feedback

• Troubleshoot connectivity issues and coordinate resolution via GXS support resources and/or

third party agencies

• Create (or modify) VAN mailbox accounts

• Implement connectivity related changes for existing clients

• Strong written and verbal communications/presentation skills

• Working knowledge of messaging protocols (FTP, AS2, etc.)

• Understanding of XML, flat file and other common E-Commerce data formats

• Ability to manage multiple tasks and Self-directed and Assist other team members

• Strong problem solving, analytical, time management and troubleshooting skills

Inovis USA, Alpharetta GA 2006 - 2010

Senior Messaging and Communications Support Specialist II

• Support with Data Translation software supporting data mapping and transformation processes

• Support TrustedLink Windows’s Internet Protocol (IP)-enabled data transformation software that

supports ecommerce program.

• Ability to troubleshoot production software issues, solve problems and make decisions under

conditions of uncertainty and time pressure, reflecting factual information and considering

available resources

• Support/troubleshoot Service/Software applications such as: Inovisworks, GVP,

Catalogue, Compliance, Implementations, Webforms, BizManager, BizConnect, BizLink, - I have

Onramp, Tandem, TLW, Webware, WebEC, MMS/DOI and DECA

• Providing technical support to customers, answering complex questions on function and usage of

product via the telephone and/or electronic format, effectively diagnose, evaluate, prioritize and

route issues reported. Experience in supporting & using database application.

• SME (Subject Matter Expert) for Inovis products and applications Catalogue, Compliance

Spelman College, Atlanta GA

Senior Administrative Assistant

• Monitor departmental budget using Banner; and prepare and maintain expense 2006

Reimbursement reports

• Prepare and maintain documents and spreadsheets for LEADS planning activities

• Assist in preparing PowerPoint presentations for the Director for use with corporate fundraising

projects, board meetings, etc.

• Perform administrative duties such as filing, answering telephones, copying, responding to routine

requests, retrieve and distribute office mail

NCR/Menlo Logistics, Suwanee, GA 2005

Staging Assembler

• Built and programmed computers and cash registers

• Installed networking devices for major department stores (Target, J.C. Penney)

CHHCS (En Pointe Technologies), Alpharetta, GA 2005

Computer Technician

Installed and upgraded 23 PCs and 2 DVDs for Toyota offices

Installed Windows Operating Systems, Data Migration, setup printers and took screen shots

Loaded and configured Windows XP and Windows Application software

ITT Technical Institute, Memphis, TN 2003 – 2005

Assistant Network Administrator

Assisted, maintained, and troubleshot 110 computers for a school of 659 students

Installed and configured Windows 2000 software

Installed wireless networking cards for 110 desktop computers

Setup, organized, and installed software on 85 lab computers on a quarterly basis

Basic cable installation

Bank of America, Memphis, TN 1999 – 2003

Senior Teller (Assistant Teller Coordinator Supervisor)

Trained, supervised, and delegated tasks for new hires

Processed account transactions, reconciled and deposited daily funds

United States Navy, USA and Abroad 1992 – 1999

Executive Administrative Assistant

• Skillfully developed, programmed, and implemented a personnel computer calendar. Saving the

Department of the Navy 10K in FY97.

• Awarded 6-month early promotion in 1998 after being recognized for consistent dependability and

outstanding work ethic, by both peers and supervisors.

• Military Certificates and Awards Received: Letters of Commendation, Good Conduct, National

Defense Service Medal, Sea Service Deployment Ribbon and Letters of Appreciation for

outstanding leadership and performance

• Received Honorable Discharge from military

United States Navy Training Schools 1992 - 2000

• Computer Software Applications, Electrical Mechanical Equipment Repair, Chemical Biological

Radiological Defense Training, Records Management, Clerical Procedures, Nautical Science

(Navigation), Nautical Science (Seamanship), Typing, Record Keeping, Military Legal Practices and

Procedures, Interpersonal Communication, Automatic Data Processing (ADP) Operations, Institutional

Evaluation, First Aid and Safety, Personal Fitness/Conditioning, Personal/Community

Health and Swimming, Seaman Apprentice Training Seabee Personal Protection and Decontamination

Education

Argosy University, Atlanta, GA

Master’s in Business Administration (specializing in Management) (in progress)

ITT Technical Institute, Memphis, TN and Duluth, GA

BA Degree in Information Systems Security (completed)

ITT Technical Institute, Memphis, TN and Duluth, GA

AS Degree in Information Technology – Computer Network Systems (completed)

Technical Skills

Hardware: Routers (Cisco 2600 and 2800 series), Hubs/Switches, Peer-to-peer networking, NIC’s, RJ-

11, RJ-45 cabling and converters.

Software: Windows 95/98, Windows 2000 Professional/NT, Windows XP, Windows 2000 and 2003

server, Windows Vista, Red Hat Linux 9.0 (Apache Web Server, Send mail), Microsoft SQL RDBMS or

AS/400 and DB2 RDBMS. MS Access, MS Office Suite, Visual Basic and GUI Applications (Basic

Coding/Programming using visual basic), Telnet, FTP, Remote Access Server, Lotus Suite,

WordPerfect, WebEx meeting Software, Act, Netscape, Internet Explorer, Outlook, MS Photo shop,

Adobe Photoshop, Watch Guard (Firebox System Manager), Visio, Ether peek and Quicken, Microsoft

Client or Server, UNIX, Oracle. XML, EDI, X12, EDIFACT, TRADACOMMS, Flat File, UCCNET,

Rosetta net. Communication Protocol: (Email (AS1), Http (AS2), FTPS (AS3), SMTP, SSL, IMAP, JMS,

BSC, Async, PGP, NAESB), Vantive, Siebel, NICE (call evaluations), Avaya CMS Supervisor, Avaya

Terminal Emulator, Foresight (document analyzer), Type It in Software

Contact this candidate