Customer Service Manager
Resume:
James,Jackson
******************@*****.***
Education
Name: Onate high school City, State: Las Cruces, NM
College Name;New Mexico Military institute,New Mexico State University,University of New Mexico State: Roswell NM,Las Cruces NM,Albaqurque NM.
Degree & Major:Military Ops. mapping, Psychology
Employer:Paramount hospitality group Floridays Resort,Avanti Resort,the Point Orlando Resort properties
International drive orlando florida.
Start Date:9/17/2012--11-18-13
Title:Night Auditor acting MOD salary:13.00hr
process audit for three properties Avanti resort as well as the Point Orlando and Floridays resort #1 for families via trip advisor #5 in the world for family destination resort.
Balanced individual cashier reports to machine totals,Balance all outlet summaries to front office system,
balance all revenue totals in compliance with all local and state,federal laws and goverment regulations,
run final reports prepare food and bevrage analysis verifying posting categorically run end of day reports
update all programs for all three properties,operate front desk and pbx areas,assist in training,knowledge and execution of any emergency procedures necessary
maintain safe work enviorment for both guests and employees
Employer:Lake Eve resorts and spa Title: MOD-Night Auditor Start Date:5/12/2011 End Date:9/1/2012
Responsibilities: Maintain all cost in the Front Office according to budget guidelines.
Eliminate credit adjustments.process all CC Data processing,reconcile paperwork
Oversee and prepare schedules according to hotel business demands and within the structure of the budget. 4. Experience with payroll
Prepare accurate and aggressive long and short term financial objectives for the Front Office; consistent the resort's objectives.
Professional development of self and subordinates.
Maintain Front Office log for effective communication.
Ensure execution of arrival and departure calls.Acting manager on duty responsible for guest safety
recovered 2million in past revenue before company was sold to new client.recruited to Floridays resort properties
Employer: Regal palms Resort and Spa management Title: MOD-Night Auditor Start Date: 3/15/2010
Address: 2700Sand Mine RD City: Davenport
End Date:4/20/2011
Responsibilities: •Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees. •Sells the value (via telephone and in person) and strives to convert them into reservations and occupied rooms. •Responsible for conducting courtesy calls within 20 minutes after guest check-in. •Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information. •Processes guest reservations,
registrations, payments, and departures. •Handles collection efforts of all in house balances and notifies management of potential liabilities. •Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned. •Responsible for thorough understanding and effective performance of property management system. •Maintain and organize work area and clean model, lobby and Front Desk area daily. •Respond to all guest requests and follow through to assure satisfactory outcome and compliance. •Offers Guest assistance when needed.
Beginning salary: $9.75 Hourly Ending salary: $11.00 Hourly
Reason for leaving: currently employed
Employer: Whaldorf Astoria and hilton Bonnet Creek Title: Banquet set up/Team lead 1/10/2009-- 4/10/2010
Address: 14100 Bonnet Creek Orlando Florida City: Orlando State: FL Zip: 32821
Responsibilities: Experience with Windows Microsoft word, Office works,Protobase,On Q systems trained back office. Set up Professional meeting space to specific client specifications .daily runing of inventory .diagram and mapping specifications,timely customer service at top quality at all times.
Ending salary: $11.00tips Hourly
Reason for leaving:Advancment potential to grow
Employer: Silver lake Resort
Title: MOD-Night Auditor,SECURITY.3/19/2008 -- 1/15/2010
Address: Black lake RD City: Kissimmee FL
Responsibilities: Silver Lake Resort . Job duties Include Guest security and comfort, Fire panel maintenance, 12 resort Buildings and ground patrol, Constant interaction with OCPD and Osceola Fire and rescue, Key control for open and close of all properties. Night Audit Job duties Included check in-out of guest, handling issues of all as acting manager. Customer service,key card programming,audit of daily folios/ credit cards, Room issues.
Beginning salary: $9.50 Hourly Ending salary: $10.25 Hourly
Reason for leaving: layoffs due to economy
References -
Lorna Irving Former Employer 210-***-****
Sharon Robinson 407-***-****
Anne Staup Friend/co worker 863-***-**** wk.863-354-6360ext.106
Dana Renade Former Employer 575-***-****
Gerry jones Hazel former employer 407-***-****
Additional QUALIFICATIONS:
* Customer service specialist Night audit:Process all daily folios and CC closeout as well as transmit daily batch for deposits and payment.In house reports,Daily control logs,front desk Check ins/Checks outs, Night Manager On duty.
* Office and Front Desk Management Exp 7+yrs.
* Experience with Windows Microsoft word,
Office works,Protobase,I-Qware back office,Dollars on the net clearance/shift 4 knowledge,Maestro software trained/trainer,SMS par springer miller trained/trainer and suppurt group team member,choice privledges member eliteGold standing,Salto key card,key card Onity,
* Banquet setup specialist over 3500 guest seating/Special events,confrence and meeting spaces Whaldorf Astoria Hilton Brands
* Bartender certified ABC Orlando Fl
* Bartender/EXPO
* First Aid and CPR certified
* Commissioned 2nd Lt, best cadet of class 95 New Mexico Military
Institute
* Class D security certified in compliance with Chapter493 RG Security
training center Orlando FL.
*Organo Gold dist.
* Home health Aid Homeinstead senior care
Contact this candidate