Customer Service Sales
Resume:
Hannah Velasquez
***************@*****.***
OBJECTIVES
I am a goal oriented individual seeking a position that I can contribute to by utilizing my skills, talents, knowledge and
motivation as well as continue to excel and grow within the company. I take pride in my work ethic and customer service
skills and I adapt quickly to all types of environments. I strive to go above and beyond for my employers and customers to
ensure satisfaction.
EXPERIENCE
Buffini and Company
Sales Consultant May 2013 to
September 2013
Client Care Representative April 2012 to May 2013
• As a sales consultant, the position requires extensive knowledge and experience about company’s systems and
training programs, providing support and guidance to students participating in the training program, helping and
encouraging others to become successful, managing the database with leads, and following up with clients to build
and maintain relationships to convert into membership and traveling for events.
• In client care, the position required providing support for clients regarding technical and billing issues, membership
inquires, providing information about newest training programs and upcoming events. Additional duties include:
process orders, tracks UPS, event registrations, completes requests from other departments, provide information and
training support for clients and co-workers.
P’s & Q’s Sports Grill and Pub
Manager August 2008 to
March 2012
• Placed orders for inventory, budgeting, bookkeeping of daily sales, customer service, booking entertainment, training
employees, in charge of all employees and scheduling, managing and cooking on a small grill, and maintaining a
clean and inviting establishment.
Ocean House
Hostess, Event Server & Cocktail Waitress May 2008 to
January 2009
• Greeting and seating customers, booking reservations, setting up for special events including weddings and holiday
parties, serving in a fine dining environment, and collecting cover charge at the front door during entertainment.
Kaisen Sushi
Server August 2007 to
August 2008
• Greeting, seating and serving customers drinks, fresh sushi and hot dishes, extensive knowledge of the menu and
different types of fish and sake, taking phone orders, and bussing tables.
Transworld Media
Receptionist January 2006 to
August 2006
• Answered multi-lined phones, data entry, assisting Human Resources and other branches, responsible for shipping
and receiving all packages and inventory as well as scheduling interns for all departments.
Remax United
Receptionist May 2005 to
January 2006
• Answering multi-lined phones, receiving and keeping track of faxes, voice mailing agents, working with a paging
system, updating MLS listings, filing documents, sending out and receiving documents through action curriers,
assisting clients.
SKILLS AND CERTIFICATIONS
Two to three years in administrative business and customer service, proficient knowledge of MS Excel, Word, Works,
PowerPoint, Microsoft Dynamics crm; creating flyers and menus using MS software, strong typing, spelling, grammar and
communication skills, excellent work ethics, personable, outgoing and professional personality. Additional skills and
training include Lead Card, Certified Food Manager Certificate, over two years of management experience in the
food/beverage/hospitality industry, sales experience, high school diploma and associates degree in progress.
Contact this candidate